Telehealth Program Manager (MA or NC-Licensed)

Telehealth Program Manager (MA or NC-Licensed)

Guidelight Health is a cutting-edge behavioral healthcare company dedicated to transforming lives through high-quality PHP (Partial Hospitalization Program) and IOP (Intensive Outpatient Program) services. As a newly launched organization, we are on a mission to redefine the behavioral health industry by delivering exceptional care, utilizing state-of-the-art facilities, and prioritizing the well-being of those we serve. At Guidelight Health, we are building a team of passionate, forward-thinking professionals who are eager to be part of this exciting journey to reshape mental health care. Join us in making a lasting impact!

Title : Telehealth Program Manager

Reports to : Senior Director, Telehealth

Location : Remote, EST Only

FLSA Status : Full-Time, Exempt

Must hold an active license (LICSW, LCSW, LMHC, LPC) in MA or NC with at least 3 years post-independent practice and be willing / able to obtain additional state licenses as needed.

Role Summary :

The Telehealth Program Manager leads Guidelight Health's multi-state virtual programming with vision, operational excellence, and a focus on delivering an exceptional client experience. This role ensures high-quality care, compliance with all regulations, and effective business performance across virtual Intensive Outpatient (IOP) and Partial Hospitalization Programs (PHP). This individual serves as the central driver of program success : overseeing operations, guiding staff performance, maintaining compliance standards, and fostering a collaborative, mission-driven team culture. They will work closely with cross-state clinical, operational, and administrative leaders to ensure seamless care delivery, efficient use of resources, and consistent application of the "Guidelight standard" of care.

Role Responsibilities :

Leadership & Program Oversight :

• Support the growth and execution of multi-state virtual IOP and PHP programs.
• Ensure care delivery aligns with Guidelight's clinical standards and patient-first mission.
• Oversee day-to-day operations across time zones, balancing clinical, operational, and administrative priorities and requirements.
• Build and sustain a strong virtual team culture that emphasizes accountability, inclusivity, and collaboration.

Clinical Supervision :

Compliance & Quality Assurance :

Financial & Operational Management :

Staff Leadership & Development :

Client & Community Engagement :

Required Qualifications :

Preferred Qualifications :

Pay Range : $115,000 - $125,000 USD