Senior Customer Success Consultant

A company is looking for a Senior Consultant, Customer Success.

Key Responsibilities :

Define the initial customer experience post-sales and collaborate with sales and CSMs for effective launch strategies

Lead discovery processes to align project configurations with customer needs

Deliver training and enablement programs to accelerate onboarding for sales and marketing executives

Required Qualifications :

5+ years of relevant work experience

Experience in a SaaS software company is preferred

Background in Sales or Revenue Operations managing processes like forecasting and territory design is preferred

Basic proficiency with Salesforce and other SaaS CRM platforms is preferred

Experience delivering consultative engagements at a consultancy is a plus