Clinical Application Specialist, Neurology (EEG / PSG)

Overview

The Clinical Application Specialist, Neurology (EEG / PSG) is responsible for providing professional Clinical Applications Training and customer support. Interfacing with but not limited to NK Sales, Clinical Specialist, Marketing, Service, Support, IT, and PMO to effectively implement Nihon Kohden Systems into customer sites. Managing time wisely and efficiently and accomplishing assignments in established timeframes. The NCAS presents a professional image with above-average customer service skills.

Responsibilities

• Develop and deliver customized training and support plans for Nihon Kohden equipment to customer accounts.
• Assemble portable carts.
• Lead implementation teams to complete the project on time, safely and to the customer's satisfaction.
• Provide ongoing customer support either in person, by telephone, or remote desktop solutions.
• Make travel arrangements according to company policies and complete expense reports within the designated timeframe.
• Update product knowledge as product operations or features change.
• Remain clinically knowledgeable and competent and maintain an active certification.
• Manage time wisely and efficiently and accomplish assignments within established timeframes.
• Submit the required documentation within the designated timeframe.
• Adhere to all company policies, procedures, and business ethics codes.
• Duties may be modified or assigned at any time based on business need.

Qualifications

Education / Certification / Experience Required

Compensation

The anticipated salary for this position is $75,000. Actual placement is dependent on multiple factors, including but not limited to skills, education, experience and location.

Perks and Benefits

Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden America

Working Conditions

Schedule

The regular hours for this full-time position are dependent on the customer's schedule and the scope of the project. May be required to provide scheduled after-hour support calls. The work week is Monday – Friday, unless otherwise stated by the department manager. Holiday, weekend, and evening work hours may be required.

Physical

Requires some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, and carrying up to 25 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, and color vision. More specific details may be provided as needed or requested.

Travel

Approximately 80% domestically and limited international travel.

Access to Customer Sites

It is an essential function of this position to perform duties in healthcare facilities, and to achieve the necessary vendor credentialing. As part of this process, it is typically required to provide proof of vaccinations (including COVID-19), and related personal medical information, and to comply with other criteria as needed to be able to work at customer sites. Typical vendor credentialing expenses will be paid / reimbursed by the Company.

Nihon Kohden America is committed to maintaining a professional and respectful workplace free from discrimination, harassment, and retaliation and welcomes all qualified candidates to apply. Employment decisions are based on qualifications, experience, and business needs, without regard to legally protected characteristics. This policy applies to all employment actions, including recruitment, hiring, promotion, compensation, training, and other workplace practices.

Nihon Kohden America complies with all applicable federal, state, and local laws regarding equal employment opportunity. Employees and applicants will not be subject to harassment or retaliation for asserting their legal rights. Questions or concerns regarding this policy may be directed to Human Resources at HREmployeeServices@nihonkohden.com.

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