Patient Service Lead (Full Time)

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Morrison Healthcare is a leading national food and nutrition services company supporting more than 1000 hospitals and healthcare systems across 46 states many of which are recognized as U.S. News & World Report ranked Top Hospitals and Health Systems. For over 70 years Morrison has been serving some of the nations largest health systems and bringing a culinary nutritional and operational expertise that truly transforms the healthcare dining experience. Morrison has more than 1600 registered dietitians 1200 executive chefs and 31000 professional food service team members. The company has been recognized as one of Modern Healthcares Best Places to Work since 2012.

Job Summary

Patient Services Leads are responsible to coordinate patient meal service and special requests and needs for the Patient Dining Program. Ensure that Patient Dining Associates are adequately trained and that units are properly staffed to provide service. They are a huge part of creating a culture of comfort and compassion in the healthcare environment taking care of patients special requests and nutritional needs.

Essential Duties and Responsibilities :

• Oversees systems and processes to ensure that the strategic and operational objectives of the Patient Dining Program service are accomplished.
• Supervise Patient Dining Associates and ensure they provide services that include helping patients make menu selections assemble and deliver / pick-up their meal trays.
• Work with the caregivers and culinary team to determine menu alternatives for patients with food allergies and sensitivities; cultural ethnic and religious preferences; or when a patient inquires about additional selections.
• Interacts with nursing and evaluates on a daily basis patient meal selection tray completion tray delivery and tray retrieval process.
• Is responsive to patients needs at all times. Communicate problems or concerns with patients to appropriate personnel in a timely manner following department procedures.
• Assist dietitians such as helping monitor patients who cannot eat food through their mouth are on liquid diets or have a specific calorie count to manage.
• Adhere to facility confidentiality and the patients rights policy as outlined in the facilitys Health Insurance Portability and Accountability Act (HIPAA) policies and procedures.
• Complies with regulatory agency standards including federal state and JCAHO.
• Follow Hazard Analysis Critical Control Point (HACCP) guidelines a prevention based food safety system for meal assembly and distribution.
• Comply with federal state and local health and sanitation regulations as well as department sanitation procedures.
• Complete all daily weekly or monthly reports as outlined in the Morrison Healthcare policies and procedures.
• Conduct daily associate team meetings following Morrisons branded GR8 Start Meeting guidelines and template.
• Performs other duties as assigned.

Qualifications :

• Ability to communicate and read documents such as safety rules procedure manuals and operation and maintenance instructions.
• Aptitude for effectively operating hospitals admission discharge and transfer (ADT) system and other computer-based systems which manage patient care records.
• The associate must occasionally lift and / or move up to 100 pounds as well as maneuver and push food delivery carts. Reasonable accommodations can enable qualified individuals with disabilities to perform these essential functions.

BENEFITS FOR OUR TEAM MEMBERS

• Full-time and part-time positions are offered the following benefits : Retirement Plan Associate Shopping Program Health and Wellness Programs Discount Marketplace Identify Theft Protection Pet Insurance and other voluntary benefits including Critical Illness Insurance Accident Insurance Hospital Indemnity Insurance Legal Services and Choice Auto and Home Program
• Full-time positions also offer the following benefits to associates : Medical Dental Vision Life Insurance / AD Disability Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal state and local laws. For positions in Washington State Maryland or to be performed Remotely click here for paid time off benefits information.

Morrison Healthcare is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass we are committed to treating all Applicants and Associates fairly based on their abilities achievements and experience without regard to race national origin sex age disability veteran status sexual orientation gender identity or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable : this job post is not necessarily an exhaustive list of all essential responsibilities skills tasks or requirements associated with this position. While this is intended to be an accurate reflection of the position posted the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis.

Application Deadline : applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled they may still be considered for future opportunities and are always welcome to reapply.

Morrison Healthcare maintains a drug-free workplace.

Key Skills

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Employment Type : Hourly

Experience : years

Vacancy : 1