Restaurant Service Manager

Join to apply for the Restaurant Service Manager role at Upland Brewing Company

Base pay range : $23.00 / hr - $25.00 / hr

Reports To : Restaurant General Manager

Supervises : Team Members

Major Objectives

Driving sales and controlling expenses while delivering a top-notch guest experience. Oversee activities of team members while ensuring that operations run smoothly, and issues are addressed. Act as ambassador for brand and company service, financial, and cleaning standards. Train new team members and maintain constant training and follow up with current team members. Confidently handle guest relations including table touches, de-escalation of complaints, and questions.

Specific Duties and Responsibilities

• Understand and implement policies, procedures, standards, specifications, and training programs.
• Follow and enforce restaurant expectations regarding team members and communicate needs for prompt, fair, and consistent corrective action for violations to the management team.
• Follow labor plans and staffing matrices for shift operations.
• Maintain responsibility for financial performance directly impacting restaurant operations.
• Research, fully understand, comply, and enforce federal, state, county, and municipal regulations pertaining to restaurant operations; including company standards.
• Coach teams to continuously grow in operations and professional development.
• Serve as trainer and mentor to Team Members (TMs).
• Engage in timely performance feedback conversations with TMs.
• Execute training programs as outlined by company standards and local regulations.
• Achieve company objectives in sales, service, quality, appearance of facility, and sanitation / cleanliness through training of team members and creating a positive and productive working environment.
• Drive guest traffic by carrying out restaurant marketing, advertising, promotional activities, and boots on the ground initiatives.
• Check in on guests to enquire about food quality and service.
• Ensure that all food and beverage items are consistently prepared and served in adherence with company recipes, portions, and cooking expectations.
• Create an environment where guests feel welcome and are given responsive, friendly, and courteous service.
• Resolve guest dissatisfaction with professionalism and in accordance with company standards.
• Receive products in the correct unit, count, and condition. Rectify non-compliance.
• Control cash and related receipts and reports by adhering to cash handling procedures in accordance with company expectations.
• Any other duties / tasks as assigned.

Qualifications

Prerequisites

Pre-Prerequisites

Seniority level

Employment type

Job function

Industries

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