Software Technical Support Specialist (2025)

Software Technical Support Specialist (2025)

Join to apply for the Software Technical Support Specialist (2025) role at ENFOS

Software Technical Support Specialist (2025)

Join to apply for the Software Technical Support Specialist (2025) role at ENFOS

Founded in 2000 by technologists and domain experts in engineering, geology, and finance, ENFOS is the leading environmental obligation subledger accounting platform purpose-built for Asset Retirement Obligations (ASC 410-20) and Environmental Remediation Obligations (ASC 410-30). ENFOS centralizes property, financial, compliance, and scientific data into a single system of record, transforming fragmented workflows into structured, auditable, and analyzable processes. We serve CFO organizations and remediation teams across energy, manufacturing, logistics, and government sectors with material environmental obligations and complex remediation portfolios. Differentiated as the only purpose-built subledger for environmental obligations, ENFOS delivers end-to-end workflow coveragefrom inventory and measurement to spend management and compliancewhile its deep domain expertise, regulatory alignment, and high switching costs provide strong defensibility.

Position :

We are seeking a Software Technical Support Specialist to join our Customer Success team. This is a full-time, Warrenville, IL-based role for a motivated, personable problem-solver who thrives on complex challenges. You'll become a subject matter expert in ENFOS, providing Tier III support to customer System Administrators.

This role goes beyond scripted support you'll analyze, debug, and resolve technical and business-critical issues across integrations, accounting workflows, and compliance needs. You'll split your time between customer support, software testing, and documentation while working closely with cross-functional teams.

The role reports to the Software Support Lead within Customer Success.

Responsibility

• Master the ENFOS platform and its business context (ASC 410-20 / 30, CERCLA, RCRA, SOX)
• Act as the primary point of contact for customer System Administrators, delivering clear, confident troubleshooting and resolution
• Analyze and debug support tickets, collaborating with customers, Customer Success, and Engineering
• Write technical documentation : issue resolutions, bug reports, test cases, specifications, and knowledge base articles
• Ensure customer system configuration aligns with audit and compliance requirements
• Maintain structured internal documentation on customer setups and stakeholder contacts
• Partner with Sales, Marketing, QA, and Engineering on platform resolutions and feature delivery
• Conduct software testing with QA for bug fixes and new features
• Communicate fixes, enhancements, and releases to internal and external stakeholders
• Support our OData API feed and customer dashboarding solutions (Microsoft Power BI)
• Participate in scrum meetings and cross-team collaboration

Requirements

Education : Bachelor's degree in Information Systems, Business, or STEM field (Finance / Accounting / Math minor preferred) or equivalent experience

Experience : 0-5 years in technical support or software troubleshooting

Technical Skills :

Business & Finance :

Soft Skills :

Other : Professional integrity; willingness to travel

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Industries

Software Development

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