IT Technician

Become part of a team where you are valued for your hard work! Headquartered in Sparta, New Jersey, Techflex® has been a global leader in braided sleeving manufacturing for over 60 years. For full time employees, we offer rewarding careers and great benefits that let you invest back into yourself including paid time off, paid holidays, vacation accrual, tuition and gym membership reimbursements, and profit sharing. We also regularly host special team-building events and offer other perks to our employees. Apply now - don't miss out on becoming a part of the Techflex® team.

Job Summary :

The IT Technician is the first point of contact for employees requiring assistance. This role is responsible for the processing and resolution of Information Technology (IT) support tickets and creating tickets for all IT issues received by any other forms of communication. Additionally, they work on improving systems and network functionality through projects assigned by supervisors.

Essential Functions :

• IT Support & Incident Resolution : Provide Tier 1 technical support for all IT issues, leveraging existing knowledge and documentation to triage, diagnose, and resolve ticketed incidents efficiently.
• Scope of Support : Resolve issues spanning a wide range of technologies, including :

Hardware : Desktop and laptop PCs, printers, peripherals, servers, and cabling.

Additional Responsibilities :

Perform additional duties as assigned by direct supervisor.

Qualifications :

To perform this job successfully, an individual must be able to perform each essential function satisfactorily with or without reasonable accommodation. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Knowledge, Skills, & Capabilities

Physical Requirements :

Frequently lifts and moves standard office equipment such as computers, monitors, workstations, servers, photocopiers, and printers weighing up to 60 lbs.

Work Environment :

Education :

Experience :

At least 1 to 2 years' related experience or training, or equivalent combination of education and experience.