2025 Summer Intern, Customer Insights and Behavioral Science (Bachelors, Remote)

Ready to make a difference?

To support the Customer Insights Team, we are seeking an Intern, Customer Insights and Behavioral Science to work and learn within our Utility Programs and Services (UPS) division. The Intern will support qualitative and quantitative research under the guidance of the larger Customer Insights and Behavioral Science team at ICF. Research findings and insights are used to inform and enhance the work done by ICF program implementation and marketing teams to provide solutions for our utility clients. In this position, you will work on a range of research projects focused on the development of new information and insights using best-in-class research practices.

Our 2025 Summer Internship is a 10-week, full-time program that generally begins in early June and concludes by early August. The internship can be fully-remote from any U.S. location (preferably Colorado). At this time, we are unable to provide relocation nor housing assistance.

What you will be doing :

Supporting quantitative data collection research activities including sample design and online survey instrument development.

Supporting qualitative customer research including in-depth interviews, triads, user testing, and customer journey mapping involving the development of interview guides, and sampling designs.

Conducting analysis and reporting identifying key themes describing the importance or value of those findings in solving program challenges.

Using data visualization in creating infographics, customer journey maps, and other creative materials and power point presentations.

Applying strong writing and communication skills including the ability to write concise and impactful reports.

Minimum Qualifications :

Currently enrolled in a Bachelor’s degree program with an emphasis in environmental science, energy, public policy, social science, research or a related field (with an anticipated graduation of August 2025 or later)

U.S. Citizenship is required due to federal contract regulations

Preferred Qualifications :

Experience in survey research software (Qualtrics) and data analysis software (SPSS, R, etc.), Please ensure any research experience, including systems knowledge, is documented within the resume.

Interest in energy efficiency, clean energy, and / or demand response programs

Strong organizational, analytical, problem-solving, decision-making and research reporting capabilities.

Strong verbal, interpersonal, and written communication skills

Ability to take initiative and work well independently and remotely

Experience with MS Office Applications (Word, PowerPoint, Outlook, Viso, and Excel)