Manager

Job Description

Job Description

Summary Description : The Manager is a business partner accountable for leading the Restaurant Associate team to deliver Steak ‘n Shake operational and financial standards on each scheduled shift as well as building a well cross trained staff within the Restaurant. The Manager is responsible for assessing Associates performance to identify opportunities and coach for improvement. This position has accountability on his / her shift for the correct delivery of Steak ‘n Shake procedures, policies and specification which deliver the Steak ‘n Shake Vision and Mission. The Manager will partner directly with his / her Restaurant and General Manager and / or Franchise  Partner Designate and will receive market level support from his / her Human Resource Manager and Field  Training Manager / Coordinator to meet the business and strategic objectives of the organization.

Department : Operations - Restaurant Reports to : General Manager and / or Franchise Partner Designate FLSA : Non-Exempt Direct reports : Trainers and all Restaurant Associates

1. RESPONSIBILITIES : Major functions / tasks performed in the job and the deliverable (report, product, output, etc.) produced.

Primary and On-Going Accountabilities

• Effectively Manage a Steak ‘n Shake Shift
• Execute the 14 point walk and correct deficiencies as they arise
• Ensure food is properly stored and prepared in compliance with food safety regulations and recipe adherence
• Ensure service, hospitality, accuracy and speed standards are achieved
• Maintain strict compliance with health, safety and security standards and procedures
• Train, coach and inspire Associates to deliver exceptional service, food quality and environment to the Guest
• Demonstrate effective decision making and problem solving skills that support the Steak ‘n Shake Principles; Relentless Pursuit of Excellence, Exceed Guest Expectations, Golden Rule, Economic Objective and Entrepreneurial Approach
• Ensure accurate adherence to all State and Federal laws on assigned shift
• Lead by Example
• Has authority to discipline associates
• Recommends associates for hiring and promotion
• Recommends associates for termination

Specific Duties and Responsibilities

Customer Satisfaction : Build the business by relentlessly pursuing excellence and growing customer traffic over prior year :

Effectively interact with Guests to ensure we exceed their expectations with the highest quality food and great service

Immediately address Guest concerns and complaints utilizing the Steak ‘n ShakeGuest Recovery Model - L.E.A.R.N.

Ensure Guests are immediately recognized upon entering and as they are leaving

Motivate all Associates to deliver great hospitality toward all guests and other associates

Create a positive team environment with knowledgeable associates working together through shift huddles and ongoing coaching

Brand Protection : Operate in accordance with our Quality, Service and Cleanliness Standards(QSC) and other food safety practices, delighting our Guest with outstanding fresh food and training our valuable people :

Execute the 14 point walk – ensuring the facility is radiant, the associates are motivated, the stations are  appropriately set up / re- stocked for meal periods, and constantly moving through the restaurant coaching and  directing associates to ensure quality adherence and speed standards are achieved

Interview candidates using the Select the Best 1st interview guide and recommend enthusiastic / Guest centric  candidates to the General Manager for employment

Ensure associates are effectively trained using the Steak ‘n Shake training program,Earning your Wings

Monitor food quality, portioning and speed from the EXPO window and resolve any issues immediately

Assign and verify all side work is accurately and efficiently completed

Verify accurate adherence to the Prep and Pull and cooling charts as well as complete HACCP and line  checks on assigned shift ensuring food quality and quantity

Ensure all Safety procedures and policies are strictly adhered to

Financial Growth : Manage profitable shifts focused on delighting our guests, increasing quality and reducing prices :

Deploy associates appropriately as planned on the Schedule and Line up sheets

Ensure appropriate staffing levels of well-trained associates on assigned shifts

Complete shift and daily inventory and accurately post into the back office POSSystem

Check in food delivery, ensure proper storage and post-delivery into the POS.

Complete food order based on commissary order guide and enter into ordering system

Maintain strict adherence to cash handling and banking policies and procedures

Complete shift tools and administration duties as assigned by General Manager

2. SCOPE : Impact this job has in terms of decisions made, direction given, number of employees supervised, size of organization managed or supported, impact of errors, dollars, etc.

3. KEY RELATIONSHIPS : Position’s key contacts and relationships.

Primary :

Secondary :

Manager 12.1.2021

4. REQUIREMENTS : Typical minimum requirements to perform the job.

5. KEY PERFORMANCE INDICATORS : Key indicators to be used to measure job performance.

6. CAREER PATH : Logical positions along the career path, vertical and / or lateral.

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