Outreach and Enrollment Assistance Worker (FHC)

Salary : Negotiable

Location : KY 40212, KY

Job Type : Full_Time

Job Number : 14491 (2614) 2

Department : Family Health Center

Division : Outreach & Enrollment

Opening Date : 08 / 24 / 2025

Description

CHARACTERISTICS OF THE WORK

Responsible for conducting outreach to individuals and families to assist them in applying for and retaining consumer assistance benefits, including Medicaid insurance or purchase of health benefit plans through the federal or state health benefit exchange.

Conducts public education activities to raise awareness about Consumer Assistance programs, including coverage options available under Medicaid, Kentucky Children's Health Insurance Program (KCHIP), and the federal or state health benefit exchange.

Examples of Duties

EXAMPLES OF THE WORK (These statements are intended to be illustrations of the work of this class).

Meets with individuals and families to determine their eligibility for Medicaid insurance benefits or premium discounts and cost sharing for health plans purchased through the federal or state health benefit exchange.

Explains to individuals and families the benefits of having consumer assistance benefits, including health care insurance.

Explains to individuals and families the process and steps of applying for health care insurance.

Assists individuals and families in gathering the required information for application and retention of Consumer Assistance program benefits, including health care insurance.

Engages and educates individuals and families both on site at Family Health Centers (FHC) and in the community at health fairs, homeless shelters, churches, community centers, social service organizations, and other locations where people in need of consumer assistance benefits may gather or reside.

Creates reports and maintains records related to outreach and enrollment activities.

Engages in follow-up as needed to ensure assistance is given to individuals and families to complete consumer assistance or health care insurance benefit enrollment.

Provides individuals with referrals to health insurance, consumer assistance programs or other resources as needed.

Coordinates outreach efforts with other FHC staff, organizations, and community members.

Stays informed of changes in the application and retention process for consumer assistance programs, including health care insurance.

Identifies patients with Limited English Proficiency (LEP) and / or other communication barriers and uses appropriate interpretive services.

Performs related work as required.

Minimum Requirements

MINIMUM REQUIREMENTS

High school diploma or equivalent.

Six months of working experience assisting individuals in the completion of applications by paper and / or electronically.

Must complete the required Medicaid, health insurance, and consumer assistance training and certification within six months of hire, in compliance with federal and state guidelines.

Must complete all ongoing required federal and state continuing education consumer assistance training.

An equivalent combination of training and experience may be substituted as determined applicable by Civil Service.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

Identifies information both on paper and electronically.

Responds to FHC needs via telephone, internet, fax, computer software and in person.

Lifts and moves objects weighing up to 10 lbs.

SPECIAL REQUIREMENTS

Must provide own transportation to work at other designated locations as needed.

Supplemental Information

An Equal Opportunity Employer

Test Weights

Training & Experience : 100%

Please note that Training & Experience scores are based on the relevant (as determined by the hiring agency and Civil Service) training and experience, as listed on your application and / or resume, as submitted here. Any information that is unclear or that is not listed on your application and / or resume will not be considered in the calculation of the Training & Experience score. This also means that you should list your employment dates, including the month and year (i.e., 02 / 2010 to 08 / 2015) of employment, as well as the number of hours worked per week.

CLINIC LOCATIONS AND HOURS :

www.fhclouisville.org

FHC - Portland

2215 Portland Avenue

Louisville KY 40212

(502) 774-8631

Monday - Thursday : 8 : 00am - 9 : 00pm

Friday : 8 : 00am - 4 : 30pm

Saturday : 8 : 00am - noon

Sunday : Closed

FHC - East Broadway

834 East Broadway

Louisville KY 40204

Monday - Thursday : 8 : 00am - 9 : 00pm

Friday : 8 : 00am - 4 : 30pm

Saturday : 8 : 00 - 12 : 00pm

Sunday : Closed

FHC - Phoenix (Healthcare for the Homeless)

712 E Muhammad Ali Blvd

Louisville KY 40202

Monday - Friday : 7 : 30am - 4 : 00pm

Saturday - Sunday : Closed

FHC - Iroquois

4100 Taylor Blvd

Louisville KY 40215

Monday : 8 : 00am - 4 : 30pm

Tuesday : 8 : 00am - 8 : 30pm

Wednesday - Friday : 8 : 00am - 4 : 30pm

Saturday - Sunday : Closed

FHC - Fairdale

1000 Neighborhood Place

Fairdale KY 40118

Monday - Friday : 8 : 00am - 4 : 30pm

Thursdays : 8 : 00am - 8 : 30pm

Saturday - Sunday : Closed

FHC - Southwest

9702 Stonestreet Road, Suite 220

Louisville KY 40272

Monday - Wednesday : 8 : 00am - 4 : 30pm

Thursday : 8 : 00am - 8 : 00pm

Friday : 8 : 00am - 4 : 30pm

Saturday - Sunday : Closed

FHC - Americana

4805 Southside Drive

Louisville KY 40214

Monday - Friday : 8 : 00am - 4 : 30pm

Saturday - Sunday : Closed

Medical

Dental

Vision

Group Term Life

Supplemental Life

Accidental Death & Dismemberment

Sick Leave

Vacation

Holiday Pay

Bereavement Leave

Kentucky Retirement Systems

457 Deferred Comp

Tuition Assistance

01

Do you have at least six months of work experience assisting individuals in the completion of applications by paper and / or electronically?

• Yes
• No

02

Have you completed all federal and state continuing education consumer assistance training required for assisting individuals with enrollment in health care insurance?

03

Are you able to provide your own transportation to work at other locations as needed?

04

Describe your work experience assisting individuals in the completion of applications by paper and / or electronically. Include the position(s) in which you obtained your experience and the length of your experience.

05

How did you hear about this position at Family Health Centers? If you heard about this position from an FHC employee, please list the name of the employee here.

Required Question