IT Support Specialist

A company is looking for an IT Technical Support Specialist.

Key Responsibilities

Provide Tier II support for corporate desktop / laptop infrastructure for both office-based and remote users

Install, maintain, troubleshoot, and upgrade desktop / laptop hardware and software

Manage user rights and security settings, and support VPN connectivity for traveling / remote users

Required Qualifications

4+ years of experience in supporting LAN / WAN / VPN / Wireless infrastructure

Experience with Windows 11, Office365, Microsoft Teams, and ServiceNow is highly valued

Degree in Computer Science or Information Technology is desired, or equivalent work experience

CompTIA A+ or MCP certifications are desired

Strong customer service skills and ability to work independently and with remote teams