Director of Renewals

A company is looking for a Director of Renewals to lead the customer renewal process and develop a new renewals team.

Key Responsibilities

Hire and manage the renewals team to achieve customer retention and revenue goals

Own the renewal strategy, including forecasting, pipeline management, and renewal playbooks

Partner with Customer Success and Sales to align renewal timing and upsell / cross-sell opportunities

Required Qualifications

Bachelor's degree required; MBA or related advanced degree is a plus

8+ years of experience in Account Management or Renewals Leadership in a B2B or SaaS environment

6+ years of leadership experience managing high-performing teams

Proven track record of exceeding retention and growth targets

Deep understanding of SaaS metrics and subscription revenue models