Data Center Technician

About the role

The Data Center Technician (DCT) plays a key role in Computacenter's Integration Center, guiding the flow of physical technology products through the warehouse and the integration center, where products are crafted, racked, stacked, configured, and tested to meet specific customer needs. DCTs work with little or minimal direction, handling products and updating associated information systems, programming and configuration of automation programs as required by customers. Data Center Technicians will travel to customer sites for rack installations and work closely with the field teams for service and repairs. We are seeking a detail-oriented and technically skilled RMA Technician to manage the return and repair process of customer merchandise. This role is critical in ensuring timely and accurate processing of returned items, diagnosing issues, and coordinating with internal team members to maintain high customer satisfaction. Have some computer background and able to test and problem solve equipment. Must be willing to follow directions and understand urgent timelines and be willing to work overtime when needed. You will be required to be able to lift 50 lbs. Will need to feel comfortable answering emails and be very detailed oriented in the responses.

What you'll be doing

• Racking : read Rack Elevation; rack and stack servers, network hardware, and accessories.
• Cable Matrix : read and interpret cable matrix to correctly lace cables port to port.
• Labeling : operate cable labeling machine and apply label onto cables per customer standards.
• Asset Tracking : keep track of all assets assigned to DCT until completion of rack build.
• Hardware Upgrade : install components to server and networking devices such as, memory, CPU, expansion cards, and modules.
• Benching : place specified items on a designated, numbered bench for configuration and testing; includes un-boxing, labeling, powering-up, and recording serial numbers.
• Un-benching : re-package (match product serial numbers) and retrieve the designated items from the designated bench in the Integration Center, record the change in location and status of the items in the inventory system, and place them

in a designated staging area in the warehouse to prepare for shipping.

What you have

What you can expect

There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We're a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country's best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com / us