Bilingual Service Desk Technician

A company is looking for a Service Desk Technician - Bilingual Portuguese / English.

Key Responsibilities

Provide support via phone, e-mail, and chat for various PC hardware and software applications

Assist users in troubleshooting Outlook and provide support for Microsoft Operating Systems and Office Products

Handle 50-60 issues per day efficiently and utilize Active Directory for network password resets

Required Qualifications

Trade School Certificate or Associate Degree in a related field

1 year experience in a call center or service desk environment

Knowledge of Windows 7, Windows 10, Office 365, and various PC hardware / software applications

Experience with ServiceNow or other ticketing systems

Proficient use of Microsoft Office applications