Member Service Center Representative I, Part Time

Job Description

Job Description

STATUS : Part- time / Non-Exempt

REPORTS TO : Manager, Member Service Center

LOCATION : Corporate Office

COMPENSATION : The starting hourly wage for this position is expected to be between $20.00-$21.00 per hour. The actual hourly wage will be determined based on experience and other-job related factors, consistent with applicable law.

HOURS : 29.5 hours per week

SCHEDULE : Shifts during the following hours of operation : Monday – Friday 11am-4pm, Saturday 8 : 30am – 1 : 30pm

Work with a dynamic, small group of 30 team members who provide exceptional service to our members, over the phone!

Position Overview

The primary function of the Member Service Center Representative I is to perform routine transactions and answer account inquiries, over the phone. This includes, but is not limited to, transaction / statement reviews, transfers, loan payments, balance inquiries, check withdrawals and assistance with Online Banking. The Member Service team continues to put the member first as we provide financial solutions and seamless use of our digital channels.

Perform all responsibilities in a manner that serves The Summit’s Mission and upholds the credit union’s values.

Essential Functions

• Perform various financial transactions and inquiry requests accurately and efficiently.
• Solve for member immediate needs by asking high impact questions and having a strong understanding of The Summit’s products, services and programs and the benefits they offer.
• Provide members with accurate information on the credit union’s products and services in an effective and professional manner while striving for first call resolution.
• Follows the defined Quality Assurance program to allow for exceptional member experience.
• Meet assigned sales goals as determined by management.
• Display excellent interpersonal skills, being able to interact professionally and effectively with members over the telephone.
• Adhere to credit union and departmental policies and procedures.
• Maintain strict adherence to security protocols for identifying members.
• Promote a positive and professional environment based on The Summit’s core values.

Other

Qualifications

Education / Experience : An equivalent combination of the following :

Skills / Abilities / Knowledge

Licensure Requirements

Working Environment

EQUAL OPPORTUNITY EMPLOYER : The Summit Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with disability.

Subject to the compliance requirements of all related federal regulations, including but not limited to; the Bank Secrecy Act (BSA), Anti Money Laundering (AML), Information Security and Privacy policies and procedures. Employees complete annual BSA, AML, Information Security, Privacy, and other job-related training requirements as established by the Summit and within deadlines.