Lobby Concierge

A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.

Job Specific

• Greets guests in a warm, friendly, and professional manner
• Familiar with all hotel facilities, room types, food and beverage outlets, recreational activities, and emergency procedures
• Familiar with local dining, shopping, and entertainment offerings
• Is completely conversant in all information in the Concierge Fact Book
• Answers guest questions about the hotel and local area, researching and providing prompt and professional follow-up information
• Becomes familiar with guest names and acknowledges them by name
• Serves each guest on a one-to-one basis with utmost courtesy
• Personalizes all services and anticipates guest requests whenever possible
• Makes dining, theater, tour, travel, and other arrangements for hotel guests
• Assists guests with transportation needs
• Arranges childcare
• Presents guest orientation sessions for new arrivals
• Inspects and maintains overall cleanliness and appearance of the Concierge desk, and lobby area, including temperature, lighting, and music
• Works closely with in-house vendors to satisfy guest entertainment needs
• Constantly displays outstanding communication and guest relations skills
• Demonstrates a professional attitude in all interactions with guests, hotel staff, and vendors - both in face to face discussions and over the telephone
• Answers telephone in accordance with Loews Hotels standards
• Takes a proactive role in providing assistance in the hotel lobby
• Provides tours of the hotel, displaying extensive familiarity with its history and interior decor
• Maintains inventory of local maps and brochures
• Develops and maintains resources and contacts to ensure that hotel guests receive up to date information on a broad variety of activities and events
• Retrieves guest messages from computer
• Sets up and disassembles the morning and evening concierge service
• Conducts Random Guest Survey Calls in accordance with hotel policy
• Other duties as assigned

General