WFM Analyst

Essential Duties and Responsibilities :

• Works on assignments that are routine in nature, with responsibilities easily learned on the job.
• Monitor call volume and staffing data to ensure workers are performing in accordance with established quality and performance standards.
• Research inquiries using various tools, databases, written materials, and the web to provide knowledgeable responses to inquiries.

Minimum Requirements

• High School diploma or equivalent with 2-4 years of experience.

EEO Statement

Maximus is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.

That wage rate will vary depending on locality.

An applicant's salary history will not be used in determining compensation.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.

If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.

Minimum Salary

20.05

Maximum Salary

39.30