Manager, Social Listening

Job Description

Job Description

LHH is actively looking for a Marketing Specialist skilled in Social Listening for one of our top clients in Atlanta. This will be a contract to perm opportunity with our client and will be hybrid to their Atlanta office.

Position Summary

The Manager, Social Listening is responsible for leading real-time social listening efforts to uncover insights that inspire engaging, relevant, and high-performing content. This role connects audience intelligence with creative execution, ensuring the organization remains closely aligned with what’s happening in its audiences’ professional and digital environments.

Working collaboratively with editorial, marketing, and social teams, this individual will translate social data and sentiment into actionable recommendations that shape content strategy, strengthen engagement, and increase audience retention.

Key Responsibilities

Monitor and analyze real-time social conversations to identify emerging trends, sentiment shifts, and key topics relevant to target audiences.

Translate social listening insights into actionable guidance for editorial, marketing, and content innovation teams.

Map feedback and insights from social channels to other input sources (surveys, customer feedback, performance data, etc.) to identify patterns and opportunities.

Partner with internal teams to inform interviews, campaigns, and content initiatives based on audience interests and needs.

Organize and maintain a centralized repository for interviews, transcripts, and key findings.

Collaborate with content and creative teams to integrate audience insights into live content and ongoing strategies.

Support leadership in identifying new opportunities for content innovation and audience engagement.

Qualifications

Bachelor’s degree in Communications, Marketing, Journalism, or a related field.

Minimum of 1 year of experience in social listening, audience research, or user insights.

Strong understanding of audience segmentation and behavior across multiple channels.

Excellent organizational and communication skills with the ability to manage multiple priorities in a matrixed environment.

Working knowledge of health, science, or professional industry topics preferred.

Preferred Skills & Attributes

Demonstrated judgment in interpreting and acting on social listening insights.

Curiosity and enthusiasm for understanding audiences, trends, and emerging ideas.

Ability to interpret and communicate data-driven insights clearly and persuasively.

Strong collaboration and relationship-building skills across teams and functions.

Commitment to innovation, integrity, and continuous improvement.

Experience driving or advocating for change in complex organizations.

Pay Details : $35.00 to $42.00 per hour

Search managed by : Kaitlynne Hope

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer / Veterans / Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.