Commercial Loan Operations Process Specialist Sr

Commercial Loan Operations Process Specialist Sr

Hicksville, NY 11801

The Senior Process Specialist is responsible for leading and supporting strategic initiatives within Commercial Loan Operations. This role focuses on evaluating, designing, and executing operational solutions, implementing new processes and systems, and ensuring governance over procedures, controls, and performance metrics. The position acts as a liaison between Operations, IT, Compliance, and Business Units to ensure effective and sustainable operational improvements. Pay Range : $73,625.80 - $95,713.54

Job Responsibilities :

• Lead the evaluation, development, and execution of scalable operational solutions to support evolving business needs across Commercial Loan Operations.
• Manage end-to-end delivery of key initiatives, including system upgrades, process reengineering, and new product onboarding.
• Develop, maintain, and monitor policies, procedures, and control frameworks to ensure operational consistency and compliance.
• Ensure operational processes align with applicable regulations and internal policies, including CRA, HMDA, Flood, and SBA requirements.
• Act as a key liaison between Operations, IT, Risk, Compliance, and Business Units to ensure smooth integration and alignment of initiatives.
• Partner with vendors and internal technology teams to support platform enhancements, UAT, and issue resolution related to loan systems.
• Monitor operational data integrity, develop reporting tools or dashboards, and support decision-making with performance metrics and analytics.
• Identify opportunities for process optimization and lead training initiatives to drive operational excellence and knowledge sharing across teams.

Additional Accountabilities :

Required Qualifications :

Preferred Qualifications :

Job Competencies :

Flagstar is an Equal Opportunity Employer

Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program.