Automation Analyst I Napa, California

Computer Operations

• Create, develop, and integrate new processes and instructions for Robotic Process Automation (RPA).
• Identify opportunities for workflow automation and process improvements.
• Maintain a service log for workflow errors.
• Ensure scheduled workflow jobs process timely and accurately.
• Develop and maintain department instructions and check-off sheets for daily and monthly functions.
• Post business reports timely and accurately.
• Respond to high-priority requests for document assistance via phone and email.
• Provide technical support for enterprise workflow and RPA issues.
• Deliver exceptional service to members, volunteers, team members, and service providers.
• Uphold department service standards.
• Contact vendors for system support and maintenance.
• Review user creation, deletion, and modification daily for automation systems.
• Set up and maintain user security for workflow and RPA platforms.
• Ensure proper encryption of data exchanged with outside vendors.

Other Functions

• Maintain technical skills to support current and future hardware and software needs.

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