Control Remediation Quality Assurance Practice / Methodology & Testing Business Management Specialist

Business Management Specialist

The Control Remediation and Quality Assurance (CRQA) function was established to provide guidance on the activities associated with the end-to-end (E2E) regulatory issue remediation lifecycle. The Remediation lifecycle includes Management checkpoints that have been created at key milestones to manage quality throughout the remediation process. Each Gate includes defined criteria inclusive of remediation testing that must be adhered to by the issue owners and other key stakeholders as part of the formal review, challenge, and approval process.

The Control Remediation Quality Assurance Practice / Methodology & Testing Business Management Specialist supports in maintaining methodology of the end-to-end MRA remediation program. As a member of the Testing Center of Excellence within CRQA this role provides regulatory remediation testing standards for the 1B / 2B testing teams and through a QA process, ensures testing meets these standards. Through this process they will play an important role in ensuring the successful remediation of regulatory findings and increase the likelihood of passing Internal Audit and Regulator validation. Key responsibilities include :

Maintain the Practice / Methodology and Testing CoE in coordination with the Head of CRQA Review, Challenge, Methodology & Testing

Creates and maintains Testing standards for the first and second line testing teams to follow

Conduct testing quality assurance over first and second line testing teams; ensuring consistency and quality of the testing teams' work

Partners with the CRQA Review and Challenge Coordinator Lead and Advisors

Provides guidance for testing that needs to be performed through identification of best practices and lessons learned

Provides thematic testing result outcomes and modify testing methodology as needed through engagement with stakeholders and other key partners

Drives efficiency and effectiveness, through scale up and analytics of testing activities

Depth & Scope :

Works autonomously and accountable for acting as a lead within a specialized business management function and may provide work direction to others

Provides seasoned specialized knowledge, advice and / or guidance to various stakeholders and team members

Scopes of role may have enterprise impact

Focuses on short to medium-term issues (e.g. 6-12 months)

Undertakes and completes a variety of complex projects and initiatives requiring specialist knowledge and / or the integration of cross functional processes within own area of expertise

Oversees and / or independently performs tasks from end to end

Education & Experience :

Undergraduate degree

7+ years relevant experience

Preferred Qualifications :

Preferably experience with third line or controls / remediation testing teams

Experience establishing and implementing effective Regulatory policies, strategies and plans that effectively support the financial environment

Highly organized, with demonstrated ability to develop, analyze, improve and apply complex policies, processes and procedures

Solid understanding of Regulatory environment and its role in the business

Effective negotiation and influencing skills

Advanced communication and presentation skills

Can demonstrate work independently and be an individual contributor

Customer Accountabilities :

Contributes to the strategic direction of the business management function and play a key role in the development and implementation of strategies in support of the overall business strategy

Plans, leads / manages and / or oversees a diverse set of work activities requiring alignment across multiple areas

Leads / manages the integrated implementation of policies / processes / procedures / changes in across multiple functional areas

Provides direction and / or input to complex, wide ranging enterprise or cross-function / business projects / initiatives as a subject matter expert and where necessary participates in identifying, designing and testing solutions and supporting the implementation

Facilitates key discussions and provides thought leadership to executive audience (output is roadmap and / or strategic plan / deliverables / frameworks / short to long term goals etc.)

Leads partner to management / leadership and respective teams for area of specialization with industry, external and internal, enterprise and business awareness; recognizing and anticipating emerging trends and; identifying issues and opportunities and recommending action to senior management

Works effectively with multiple teams across a broad spectrum of initiatives and functional domains, influencing others as needed

Shareholder Accountabilities :

Adheres to enterprise frameworks and methodologies that relate to business management activities for own area

Actively manages relationships with corporate and / or control functions and ensure alignment with enterprise and / or regulatory requirements

Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts to the Bank

Assesses / identifies key issues and escalate to appropriate levels and relevant stakeholders where required

Maintains a culture of risk management and control, supported by effective processes and sound infrastructure an in alignment with risk appetite

Ensures business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals, and physical control of assets).

Participates in cross-functional / enterprise initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations

Leads relevant governance meetings or committees and related deliverables / outcomes

Leads / facilitates and / or implements action / remediation plans to address performance / risk / governance issues

Employee / Team Accountabilities :

Provides thought leadership and / or industry knowledge for own area of expertise

Supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues / points of interest

Identifies and recommends opportunities to enhance productivity, effectiveness and operational efficiency

Works effectively as a team, supporting other members of the team in achieving business objectives and providing client services

Participates in knowledge transfer within the team and business units

Who We Are :

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches / stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing and so will you.

Our Total Rewards Package :

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation / incentive awards (e.g., eligibility for cash and / or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

Additional Information :

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD and we're committed to helping you identify opportunities that support your goals. Training & Onboarding We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. Interview Process We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation :