Service Desk Analyst

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title : Service Desk Analyst

Location(s) : White plains, NY

Project Overview

We are seeking a highly motivated and skilled IT Service Desk Support Analyst to join our dynamic IT support team. This role involves professionally fielding service desk requests via telephone and email, documenting end user information, and resolving computer issues immediately. The analyst will escalate calls to appropriate IT support groups, troubleshoot various issues, provision mobile devices, and provide technical assistance to mobile device users. Additional responsibilities include distributing Iron Key Devices, performing password resets, and installing software during both regular and extended work hours. This comprehensive role demands a combination of strong customer service skills, technical proficiency, and the ability to effectively manage and support IT hardware, software, and mobile devices.

Job Functions & Responsibilities

• Assist with projects such as end-of-life replacements and device recycling.
• Provide technical assistance for mobile devices.
• Field service desk requests and document user information.
• Resolve computer issues and escalate calls when necessary.
• Support Iron Key Devices, video conferences, password resets, and software installations.
• Supporting Windows 10 & 11, MS 365 Products.
• Technical troubleshooting and support for various devices and software.

Skills

Education & Certifications

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.