Financial Solutions Specialist

Financial Solutions Center Specialist

• As a Financial Solutions Center Specialist you are eligible for quarterly sales & service incentives.
• What Great Looks Like in this Role As an FSS I, your days will be divided into five essential job functions :

1. Champion Operations and Compliance 80% of your time will be spent protecting the privacy and security of our customers. You will do this through the following activities :

a. Protect the privacy and the security of our customers

b. Process daily transactions and be alert to fraud

c. Follow proper cash handling, teller differences and dual control guidelines

d. Always maintain proper cash limits including drawer, vault and total FSC limits

e. Mitigate risk by adhering to FCB policies, procedures and processes

f. Ask questions and seek guidance

2. Grow Consumer Relationships 5% of your time will be spent establishing and growing consumer relationships through the following activities :

a. Engage in productive conversations on inbound calls and at the drive thru

b. Utilize marketing campaigns to inform customers about our products and promotions

c. Ask for referrals and advocate for the Refer-A-Friend program

d. Partner with your team to uncover additional needs based sales opportunities

3. Deepen Consumer Relationships 5% of your time will be spent growing relationships with your existing customer base. You will do this through the following activities :

a. Conduct service related outbound calls and achieve assigned call goal

b. Identify partner referrals by asking purposeful questions

c. Obtain unsecured lending certification to uncover non-real estate secured lending opportunities

4. Personal Development 10% of your time will be spent ensuring that you are engaging in the right activities to drive growth, both in balance sheets and in yourself. This will happen by engaging in the following activities :

a. Take ownership of your own development

b. Progress toward completion of Pathways

c. Learn BUILD and BUILD 2.0, our sales conversation framework

d. Become a subject matter expert on our digital products

e. Stay informed with Need2Know and First2Know

f. Complete all required trainings in a timely manner

5. Customer Experience every day, every customer, every interaction you will always have the following at the top of your mind :

a. Live our Mission and Core Values

b. Be a Champion of our Customer Service Promise to Put Customers First, Be Relentless, Inspire Confidence, Champion Simplicity and Obsess with Yes

c. Increase the sales effectiveness and efficiency of your team by championing BUILD and conducting consistent outbound calling

d. Promptly follow-through and ensure you are the single contact for problem resolution

e. Follow the "One to say YES, two to say NO" rule

f. Maintain the highest standard of conduct and account integrity for yourself and your team

Bona Fide Occupational Qualifications

1. A high school diploma or equivalent.

2. Two (2) or more years of relevant experience in a client-centric sales environment with a proven track record of exceeding assigned goals, delivering a high level of client service and adhering to operational expectations.

3. Excellent communications skills, passionate about helping others, motivated to learn, solutions-based sales skills, professionalism, resourcefulness, exceptional relationship-building skills, ability to excel in a complex and dynamic environment.

4. Technologically savvy (i.e., Microsoft Office, Internet, mobile technology, bank systems).

5. A valid driver's license and ability / willingness to travel regionally.