Scores Client Services Manager Business Development & Client Support

FICO Analytics Software Position

FICO (NYSE : FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

If you're looking for your next opportunity to make a meaningful business impact, bring your client engagement, solution consulting, business development, and presentation skills and expertise to FICO's Scores business. FICO's Scores unit is home to the world's #1 credit bureau score the FICO Score which powers over 10 billion decisions each year, is relied upon by 70,000+ businesses, and is used by rating agencies and secondary market to improve risk assessment and transparency. All of which is a key component of how US consumers measure their credit health.

What You'll Contribute

• Serve as a subject matter expert to our Core Consumer Lending clients (credit unions, regional banks, community banks and finance companies with the mid-tier lending market) in the United States and provide education about FICO Scores to lenders and industry stakeholders.
• Manage a large number of clients and projects of mid-sized scope involving significant client interaction.
• Cultivate and maintain effective working and trusted advisor relationships with a variety of client stakeholders, including C-Level marketing and risk executives, operational management, strategic project managers, senior staff members, data scientists, and operations analysts.
• Present and facilitate discussions about FICO Score products in a variety of settings, including client meetings, virtual conferences / webinars, and external in-person events.
• Meet with clients, provide timely responses to questions, and proactively ask questions to understand needs, requests, and desired outcomes.
• Provide functional and technical answers to clients around FICO Score products.
• Assist in contract negotiations to ensure client needs are met and products are appropriately priced.
• Communicate relevant information effectively to diverse audiences and translate subject matter terminology into business terms and recommend alternatives to target clients' senior management and project / product managers.
• Regularly study FICO Score product information and relevant market / industry information, maintain and review frequently asked questions, and rehearse presentations to ensure always ready to present high-quality trainings.
• Successfully resolve client support issues, leveraging internal tools and processes as the first step of handling a client issue and formulating new approaches as needed to achieve positive outcomes for FICO and the client.
• Travel as required, with approximately up to 15-20% of time spent outside the office in on-site presentations, conferences, and client meetings. May be required to work outside of normal business hours and travel on weekends.

What We're Seeking

Our Offer to You

Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today Big Data analytics. You'll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide :

Global trends toward digital transformation have created tremendous demand for FICOs solutions, placing us among the worlds top 100 software companies by revenue. We help many of the worlds largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people just like you who thrive on the collaboration and innovation thats nurtured by a diverse and inclusive environment. Well provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we're proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don't meet all stated qualifications. While our qualifications are clearly related to role success, each candidate's profile is unique and strengths in certain skill and / or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy at https : / / www.fico.com / en / privacy-policy