Intake Coordinator (Intensive Outpatient / Partial Hospitalization Program)

Job Description

Job Description

Clarity Clinic stands at the forefront of mental health and wellness, offering innovative and compassionate care. Our mission is to provide the best quality in mental health care and make holistic care easily accessible and seamless to our patients. Our team of Psychiatrists, Advanced Practice Providers and Therapists offer the latest medication and therapy treatment as we help guide our clients towards mental wellness and a balanced personal and professional lifestyle. Clarity Clinic is proud to be acknowledged as one of the top clinics to work for in the greater Chicago area! We're dedicated to actively fostering a robust and positive work culture.

Clarity Clinic is seeking a dedicated and detail-oriented Intake Coordinator to manage the intake process for our Partial Hospitalization Program (PHP) and Intensive Outpatient Program (IOP). This role is crucial in ensuring that prospective patients experience a seamless transition into our care, starting from the initial inquiry through to program admission and ongoing treatment management.

Compensation : $55-80k (commensurate to years of experience to years of experience and licensure).

Location : Clarity Clinic (Loop Clinic) 333 N. Michigan Avenue, Chicago IL (On-Site / Hybrid)

In this role, you will :

• Inquiry / Referral Management :

Respond to patient inquiries and referrals within 24 hours to ensure timely access to care.

Verify patient insurance coverage and understand plan specifics, including IOP / PHP coverage and pre-authorization requirements.

Conduct initial screening calls to assess patient urgency and appropriateness for PHP / IOP.

Schedule and conduct comprehensive intake assessments using tools such as PHQ-9 and GAD-7.

Submit pre-authorization requests in line with insurance guidelines to ensure coverage for the patient's treatment.

Provide a detailed orientation to patients, including program schedules, expectations, and rules.

Facilitate collaborative goal setting with patients and review treatment goals and progress during weekly multidisciplinary team meetings.

Ensure all intake forms, assessments, and treatment plans are accurately documented in the Electronic Medical Record (EMR) system.

Monitor patient progress and adjust treatment plans as necessary.

Begin discharge planning at the time of assessment and ensure patients have adequate referrals and follow-up appointments prior to discharge.

Seek feedback from patients and staff to identify areas for process improvement.

Benefits and Perks :

Qualifications and Minimum Requirements :

We celebrate diversity when it comes to all backgrounds and identities, and we encourage applications from minorities, LGBTQ+ individuals, candidates of all ages, and nontraditional backgrounds. Clarity Clinic an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.