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Closing Manager Full Time
Closing Manager Full TimeBJ's Wholesale Club • Millsboro, DE, US
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Closing Manager Full Time

Closing Manager Full Time

BJ's Wholesale Club • Millsboro, DE, US
21 days ago
Job type
  • Full-time
Job description

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ's Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we're committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

The Benefits of working at BJ's

Bj's pays weekly

Eligible for free BJ's Inner Circle and Supplemental membership(s)

Generous time off programs to support busy lifestyles

  • Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty

Benefit plans for your changing needs

  • Three medical plans, Health Savings Account (HSA), two dental plans, vision plan, flexible spending
  • 401(k) plan with company match (must be at least 18 years old)

    Job Summary : Working closely with the Club Manager and the Assistant Club Managers, the Closing Manager is responsible for providing leadership and direction within the club and driving club performance, particularly for the departments that they directly manage.

    The Closing Manager is responsible for leading the Assistant Closing Manager, Recovery team, and Utility team, providing guidance, support, and oversight to ensure effective performance. In addition to team leadership, the manager is accountable for maintaining policies and procedures, delivering a positive service experience to members, providing Grand Opening Look Daily, (GOLD) standards club conditions and providing leadership and direction within the club.

    The Closing Manager assists in audit compliance efforts, drives collaboration with Business Partners (BPs), and oversees onboarding, certification, and training to ensure food safety and operational excellence. This role also serves as Manager on Duty (MOD) for the club as needed, taking full responsibility for club operations, team leadership, and Member engagement during assigned shifts.

    A valid ServSafe Food Safety Certification is required and must be maintained in good standing. In Florida, this role must obtain a qualifier certification through the Department of Agriculture and Consumer Services for retail propane oversight. Must complete yearly certification for a forklift license.

    Leadership Responsibilities :

  • Know the business : Exhibit strong business acumen through strategic thinking and data-driven decision-making.
  • Lead through change : Model leadership competencies and act as a champion for growth.
  • Communicate effectively : Provide teams with the information, direction, and support needed to succeed.
  • Build high-performing teams : Foster collaboration, provide clear direction, and hold team members accountable.
  • Deliver results : Set clear expectations, follow up consistently, and drive execution.
  • Develops Talent & Team : Consistently fosters a culture of growth by actively developing team members through collaboration, coaching, and empowerment.

    Team Member Engagement :

  • Teach, coach, & lead : Support team development through training, feedback, and on-the-job coaching.
  • Drive values-based culture : Promote strategic thinking, ethical decision-making, and inclusion.
  • Create a safe and collaborative environment : Foster open communication and team trust.
  • Recognize and retain top talent : Celebrate achievements and focus on career growth.
  • Member Experience :

  • Guarantee service excellence : Ensure daily execution of GOLD Member Standards are met and are consistently reinforcing key service behaviors.
  • Monitor engagement levels : Observe Member engagement and department execution to ensure premium shopping experience.
  • Resolve concerns : Support team in resolving Member issues and delivering satisfaction.
  • Consistently Run Great Clubs with Great Standards :

  • Maintain Club Standards : Consistently Delivering GOLD Standards in your club.
  • Raising The Bar : Ensuring club is at plan or better for all Bottom Quartile core KPIs relevant to role.
  • Achieve Financial Performance :

  • Cost Discipline : Meet or Exceed Labor and Supply Plans for your club.
  • Drive Performance and Profitability : Using reporting to identify trends and areas of opportunity.
  • Understanding The Business : Acquire a deep knowledge of key metrics and reporting for total club and department performance.
  • Major Tasks, Responsibilities, and Key Accountabilities :

  • Own end-of-day execution : Oversee Recovery, Utility, Perishables, and overnight prep to ensure readiness for morning open.
  • Lead by presence : Actively Walk the floor during closing hours to observe and engage with Members and team performance.
  • Maintain GOLD Standards : Guarantee Greet, Anticipate, Appreciate (GAA) and Fast, Friendly, Full, Fresh, Clean experience until the last Member exits.
  • Ensure full-functioning departments through close : Validate registers are open, perishable stations are attended, and service areas are operational through final Member transactions.
  • Support issue resolution : Personally resolve or escalate evening Member concerns to ensure satisfaction.
  • Qualifications :

  • 2 years of experience in retail, supermarket, or warehouse perishable operations required.
  • Experience in managing inventory turnover and waste reduction strategies.
  • Forklift Certification required.
  • High school diploma required; college degree preferred.
  • Basic computer proficiency (MS Word, Excel, Email) required.
  • Open shift availability required.
  • Must be at least 18 years of age.
  • Must maintain all training and required certifications.
  • Job Conditions :

  • Frequent movement on hard surfaces and occasional bending, pulling, and reaching.
  • Regular lifting of up to 30 pounds; occasional heavier lifting with assistance.
  • Exposure to temperature extremes and loud noises within perishable areas.
  • Potential exposure to cleaning agents.
  • In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ's Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is starting from $23.00.

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    Closing Manager • Millsboro, DE, US

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