Leave of Absence Coordinator

Leave Of Absence Coordinator

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek recognizes Sedgwick as America's greatest workplaces national top companies certified as a great place to work Fortune best workplaces in financial services & insurance.

Our teams connect! We collaborate onsite and have a hybrid work arrangement. All candidates must live near our center of excellence in Coralville, IA. 273 Ridgeway Drive Coralville IA 52241 Are you looking for an impactful job that offers the opportunity to develop a professional career? Bring your 1-2 years' experience in an office setting and grow with us!

A stable and consistent work environment in an office and / or virtual setting

A training program to learn how to help employees and customers from some of the world's most reputable brands

An assigned mentor and manager who will guide you on your career journey

Career development and promotional growth opportunities through increasing responsibilities

A diverse and comprehensive benefits package to take care of your mental, physical, financial and professional needs.

Primary Purpose Of The Role

Analyzes reported leave requests including family medical leave (FMLA), unpaid state, military and company-specific, to make determinations based on client plans, state and federal regulations. Ensures that on-going claim management is within company service standards and industry best practices.

Are You An Ideal Candidate?

We are looking for enthusiastic and empathetic candidates that want to grow a career. Ideal candidates will thrive in a collaborative team environment, show motivation, and drive in their work ethic, are customer-oriented, naturally empathic and solution-focused.

Essential Functions and Responsibilities

Establishes FMLA and other unpaid state, military, and / or company-specific leave claims; tracks and codes documentation in accordance with internal workflow processes.

Analyzes FMLA and other unpaid claims to determine eligibility and certification in compliance with client plans, state and federal regulations.

Reviews claim information received to identify action plan, determine benefits due, and make timely case decisions based on plan descriptions and service expectations as established by the client.

Communicates decisions and on-going expectations clearly and professionally with claimants and clients by phone, written correspondence and / or claims system.

Maintains professional client relationships and provides excellent customer service.

Meets the organization's quality program(s) minimum requirements.

Additional Functions and Responsibilities

Performs other duties as assigned.

Qualifications

Education & Licensing

High school diploma or GED required. State certification or licensing in statutory leaves is beneficial.

Experience

One (1) year of administrative / general office experience or equivalent combination of education and experience required. FMLA administration experience preferred.

Skills & Knowledge

Knowledge of state and federal FMLA regulations

Excellent oral and written communication, including presentation skills

Proficient computer skills including working knowledge of Microsoft Office

Analytical and interpretive skills

Strong organizational and multitasking skills

Excellent interpersonal skills

Ability to exercise judgement in accordance with well-defined policies and procedures

Ability to work in a team environment

Ability to meet or exceed performance competencies as required by program

Work Environment

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental : Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical : Ability to sit at a desk for extended periods while operating a computer and phone system. Travel as required.

Auditory / Visual : Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is (16.00 - 17.70). A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com