Retail Branch Manager

RETAIL BRANCH MANAGER

FIRST STATE BANK AND TRUST

BLOOMINGTON, IL

At First State Bank and Trust, we have established ourselves as a trust financial institution. Serving seven markets across Central Illinois, our $500 million community bank provides a full range of services to retail and commercial customers.

As a Retail Branch Manager, you'll be an essential part of our team. This key management position is responsible for maintaining the day-to-day retail operations of the Bloomington office, as well as selling all bank products and services to customers and non-customers. The Retail Branch Manager provides leadership and coaching to employees and represents the bank in the Bloomington community.

Key Responsibilities :

• Manage daily branch operations, including staff supervision, customer service, and sales activities.
• Recruit, hire, oversee, and train branch retail staff.
• Foster a positive and productive work environment.
• Ensure compliance with all banking regulations and policies.
• Ensure that the branch meets all deposit growth goals.
• Handle escalated customer issues and resolve them promptly.
• Build and maintain strong relationships with customers and the local community.
• Assess the financial needs of both customers and non-customers and offer suitable products and services.
• Act as a referral source for lines of business.
• Oversee the performance of the retirement center branches, including ensuring proper staffing and monitoring referral volume for the branches.

QUALIFICATIONS

We have locations in Monticello, Champaign, Bloomington, Heyworth, Tuscola, Atwood, and Hammond. What makes us truly unique is that we're 100% employee-owned, meaning every team member has a stake in our success.

Equal Opportunity Employer. Member FDIC. Equal Housing Lender