Service BDC Representative

Job Description

Job Description

BDC Service Representative

Location : Pugmire Lincoln of Marietta

Schedule : Monday–Friday, 9 : 00 AM – 6 : 00 PM

Rotating Saturdays : 1 per month, 8 : 00 AM – 1 : 00 PM

Start Your Career in Automotive Service

Pugmire Lincoln of Marietta is seeking a professional and dependable BDC Service Representative to join our Service Business Development team. This is more than just answering phones — it’s a career-launching role for someone who is polished, consistent, and motivated to grow in the automotive industry. If you want to build a future in service while representing a premium luxury brand, this is where it starts.

What You’ll Do Day-to-Day

Be the first impression : Answer incoming calls, texts, and chats with professionalism and warmth.

Coordinate customer appointments : Accurately schedule service visits across multiple dealership locations.

Proactive outreach : Make outbound calls for recalls, maintenance reminders, and follow-ups.

Offer convenience : Present Pickup & Delivery and Mobile Service options to customers when available.

Keep things running smoothly : Communicate with Service Advisors and other dealership staff daily to ensure the customer experience is seamless.

Stay organized : Document all interactions accurately and follow through on commitments.

Why This Role Matters

This position is the foundation for learning dealership service operations. Many leaders in the auto industry started in roles just like this — it’s your chance to master communication, scheduling systems, and customer experience while setting yourself up for future opportunities in service, leadership, or management.

What We’re Looking For

At least 1 year in customer service, call center, hospitality, or admin support

Clear, professional communication skills (both written and verbal)

Poised, positive, and reliable with a consistent work ethic

Strong organizational skills and attention to detail

Ability to stay calm under pressure and multitask

Prior experience with dealership scheduling tools (like Xtime) is a plus, but not required

Compensation & Benefits

$16.50 / hour base pay (bi-weekly)

Monthly performance bonuses for service appointments that show

Attendance incentives to reward reliability

Overtime pay for Saturday shifts

Growth path - This role is designed as a foundation for long-term automotive careers — many of our Advisors and Leaders started here.

Supportive, stable work environment in a respected dealership group

Build long-term skills that can grow into a career in the auto industry

Application Instructions

Please apply online to be considered. Applicants whose qualifications best match the requirements will be contacted by the Hiring Manager.