Managing Director, Institutional Client Relationship Management

Managing Director, Institutional Client Relationship Management

What You’ll Do

We’re looking for a dynamic leader to join and lead our US Relationship Management team. In this pivotal role, you will be instrumental in delivering unparalleled client experiences, fortifying and deepening relationships with our institutional client base.

In conjunction with the Global Head of Client Experience you will drive client engagement, satisfaction and retention. Overseeing a team of Relationship Managers and Client Service Associates, you will be responsible for day‑to‑day oversight of our US Client Relationships and delivering exceptional levels of service.

Responsibilities

• Lead and manage a team of Relationship Managers and Client Service associates, ensuring delivery and oversight for team success and alignment to firm and team goals.
• Responsible for a book of institutional clients, acting as the client’s first port of call on developing and executing robust client account plans and retention strategies for our portfolio of clients, ensuring sustained client satisfaction and loyalty.
• Lead engagement initiatives with our existing client base, conducting comprehensive client portfolio reviews, due diligence exercises, and retention activities.
• Oversee client team responsible for the end-to-end delivery of exceptional client service, orchestrating seamless collaboration across internal teams to deliver and execute on our client needs.
• Collaborate closely with Distribution, Investment teams, and Consultant Relationships to develop enduring relationships, enhance client retention, and drive growth opportunities, with a primary focus on institutional clients.
• Build and drive best practice for retention and continuously evaluate and refine strategies to adapt to changing client needs and industry landscape.
• Foster a profound comprehension of institutional clients and their diverse needs across various asset classes, including alternative investment products.
• Cultivate an in-depth understanding of Principal Asset Management’s investment strategies and client solutions, adeptly identifying opportunities to address evolving client needs.

Who You Are

Skills That Will Help You Stand Out

Travel

Travel is required. This could be around 50% depending on where you live and the clients’ and business needs.

Salary Range

$174,000 - $236,000 per year. Base salary is targetted; actual compensation may vary based on location, experience, and performance.

Time Off Program

Flexible Time Off (FTO) is provided to salaried (exempt) employees, allowing paid time away from the office for vacation, personal or short-term illness. Employees do not accrue a bank of FTO days and there is no set number of days provided.

Location

We are open to in-office or hybrid talent. Preferred locations are Chicago and Des Moines. We also consider talent in New York City or Seattle.

Work Environments

This role offers the ability for in-office or hybrid (blending both office and remote work in a typical workweek) work arrangements. You’ll work with your leader to figure out which option may align best based on several factors.

Work Authorization

At this time, we are not considering applicants that need any type of immigration sponsorship (H-1B, TN, L-1, etc.) to work in the United States.

Investment Code of Ethics

For Principal Asset Management positions, you must follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for yourself and members of your household.

Principal is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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