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Auto Collections Rep
Auto Collections RepCornerStone Staffing • Winterville, NC, United States
Auto Collections Rep

Auto Collections Rep

CornerStone Staffing • Winterville, NC, United States
20 hours ago
Job type
  • Full-time
Job description

If you're confident on the phone, driven by goals, and ready to turn difficult conversations into real solutions, this is your moment. As a Call Center Collections Agent, you’ll play a frontline role in recovering overdue accounts while supporting customers with empathy and efficiency. Step into a fast-paced, performance-driven environment where your hustle gets noticed—and rewarded.

Call Center Rep / Collections Agent

Winterville, NC | Onsite

COMPENSATION & SCHEDULE

  • $15.00 per hour
  • Flexible shifts Monday – Sunday, 8 : 00 AM – 9 : 00 PM
  • Mandatory Overtime, including end-of-month extended shifts and some Sundays

ROLE IMPACT

This role is critical to minimizing financial loss by efficiently managing delinquent accounts through structured contact and resolution strategies. Success is defined by consistent performance in reaching customers, negotiating payment solutions, and maintaining accurate records in a high-volume, time-sensitive environment.

KEY RESPONSIBILITIES

  • Promptly collect on delinquent accounts in line with company procedures
  • Meet or exceed daily call volume and contact percentage goals
  • Assess client financial situations to negotiate realistic payment plans
  • Accurately document all customer interactions and payment agreements
  • Escalate high-risk accounts to supervisors for potential repossession or charge-off
  • MINIMUM QUALIFICATIONS

  • 3 years of customer service experience — required
  • High school diploma or GED
  • Ability to pass a criminal background check and drug screening
  • Availability to work mandatory overtime and rotating Sundays
  • CORE TOOLS & SYSTEMS

  • Microsoft Office Suite
  • Dialer and call center software
  • Internal collections and payment tracking systems
  • CRM and customer record databases
  • PREFERRED SKILLS

  • Call center experience in collections or financial services
  • Bilingual proficiency
  • Strong communication, decision-making, and time management skills
  • By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at : https : / / www.cornerstonestaffing.com / privacy

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