Community Service Center Coordinator

Job Description

Job Description

Description :

Community Service Center Coordinator

YWCA Mission Statement

YWCA Rock County is dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom and dignity for all.

Job Summary

The Community Service Center Coordinator is the first point of contact for visitors and callers at YWCA Rock County and provides vital administrative support across the organization. Reporting to the Director of Donor Engagement and Grants, this role is responsible for reception duties, coordinating with vendors and service providers, managing office supplies, and assisting with basic facility needs. The position is also cross-trained to support the helpline and shelter office during high-volume times or staff absences, helping to ensure seamless service delivery across departments.

Major Responsibilities

Customer Service & Front Desk Support

• Provide warm, professional, and culturally sensitive customer service to all clients, visitors, staff, and vendors.
• Determine the nature of visits and ensure timely connection with appropriate staff.
• Answer and direct phone calls, respond to inquiries, and provide accurate information about services.
• Monitor building entry points and uphold organizational security protocols.

Office Administration

Vendor Management & Facility Coordination

Shelter & Helpline Backup Support

Organizational Participation

YWCA is committed to recognizing and valuing diversity and strives to create a work place in which diversity is intentionally developed and celebrated. YWCA will not accept any intolerant or discriminatory behavior – especially that related to race, color, national origin, citizenship, religion, pregnancy, gender, sexual orientation, gender identity, disability, genetic information, military status, political belief or any additional characteristic protected by applicable law.

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Job descriptions represent a general outline of job responsibilities and qualifications. They are not intended to be comprehensive in nature. In addition, jobs evolve over time and, therefore, their descriptions may not reflect the precise nature of the position at a given point of time

Supervisor

Community Engagement and Volunteer Management

Hours

40 hours per week, 8 : 00 A.M. - 4 : 30 PM, Monday - Friday

Compensation

NON-EXEMPT, 1.0 FTE. Hourly plus Full Time Benefits

YWCA Rock Cause-Driven Leadership Competencies :

Requirements :

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Job descriptions represent a general outline of job responsibilities and qualifications. They are not intended to be comprehensive in nature. In addition, jobs evolve over time and, therefore, their descriptions may not reflect the precise nature of the position at a given point of time