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Service Desk Level 2 Analyst
Service Desk Level 2 AnalystExpert Technology Services • Phoenix, New Mexico, USA
Service Desk Level 2 Analyst

Service Desk Level 2 Analyst

Expert Technology Services • Phoenix, New Mexico, USA
10 days ago
Job type
  • Full-time
Job description

Position Title :

Service Desk Level 2 Analyst

Location : Phoenix AZ (On-site)

Position Overview :

We are seeking an experienced Service Desk Level 2 Analyst to join the Special Services Division at AZGFD. This role provides advanced technical support and ensures smooth IT operations for internal and external customers.

Position Details :

  • Type : Staff Augmentation
  • Shift : Day (8 : 00 AM 4 : 30 PM)
  • Projected Start Date : December 22 2025
  • Duration : Through June 30 2027
  • Hours / Week : Full-time
  • Work Location : 5000 Carefree Hwy Phoenix AZ 85086
  • Travel : Not required
  • Security : Background check and drug screening required (HireRight)
  • Local Candidates Only : Must be available for in-person interviews within 1 week of posting close and start within 2 weeks of offer.

Responsibilities :

  • Serve as systems administrator for tracking changes and additions in the web help desk ticketing system.
  • Provide Level 2 support for portal and queue calls escalated from Level 1 analysts.
  • Manage shipping and disposal of end-of-life IT assets.
  • Handle password and access requests for new hires and initial setups.
  • Track and implement PC refresh projects.
  • Assist with HQ communications and AV setup in conference rooms.
  • Deliver exceptional customer support for internal and external stakeholders.
  • Utilize and support Google Microsoft and Adobe systems.

    • Required Qualifications :

  • Experience : Minimum 2 years as a Service Desk Analyst.
  • Education : Associates degree (must be listed on resume).

    • Preferred Skills :

  • Experience with ticketing systems.
  • Google Suite / Workspace proficiency.
  • Microsoft Office Suite expertise.
  • Adobe product experience.
  • IT asset management (End-of-Life assets).

    • Key Skills

    Cluster,IT,B2C,Key Account,AutoCAD Drafting

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

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    Service Desk Analyst • Phoenix, New Mexico, USA