Outreach and Operations Associate

Job Description

Job Description

Our Culture : Why work with us?

Our most valuable resource is our people with a diversity of backgrounds, ideas, opinions, and life experiences. We have built a multidisciplinary and multicultural environment full of mission-driven people. We admire people who have forward thinking and sound judgment. Our leaders are transparent, accessible, authentic, and invest in their employees. Together we do meaningful work that is life-changing for our client community.

Who We Are :

The Project on Predatory Student Lending is the first legal services practice in the country focused solely on representing postsecondary students who were harmed by predatory practices in higher education and vocational training. Started at Harvard Law School in 2012, PPSL became an independent non-profit organization in August 2022. PPSL primarily uses impact litigation to further its mission of ending predatory practices in higher education. PPSL has prosecuted landmark litigation holding corporations and the government accountable for abusive and discriminatory actions and policies.

Our Mission :

To date, the Project on Predatory Student Lending has won cancellation of over $30 billion in student debt for over two million former students located throughout the United States. To learn more about our current cases, please visit our website, read news coverage of our work, and listen to our clients' experiences with predatory actors in higher education.

What's in it for you :

The Outreach and Operations Associate will provide critical operations and cross-organizational program assistance.

• Salary : $65-68k per year, depending on experience
• Hybrid role, flexible weekly travel to Boston
• Excellent benefits : Generous vacation policy, paid parental leave, 80 / 20 split on health care costs, 5% match on 401k, $200 / month remote work stipend

Primary Purpose of Position :

The Outreach and Operations Associate will provide critical support across operations, client engagement, advocacy and legal program support. This role is ideal for a highly organized, tech savvy, detail-oriented individual who can manage multiple priorities, communicate effectively and thoughtfully, and contribute to a collaborative and mission-driven small team.

This position is hybrid; must have the ability to travel to Boston weekly.

Essential Functions :

Maintain PPSL's records of client communications including mail, email, voicemail, and survey responses

Act as primary point of contact and designated liaison for borrowers before, during, and after media / advocacy requests

Run tailored reports in Salesforce and other platforms

Requirements and Qualifications :

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