Talent.com
Manager - Admissions & Guest Experience
Manager - Admissions & Guest ExperienceMichigan's Adventure • Ferrysburg, MI, USA
No longer accepting applications
Manager - Admissions & Guest Experience

Manager - Admissions & Guest Experience

Michigan's Adventure • Ferrysburg, MI, USA
5 days ago
Job type
  • Full-time
Job description

Overview : Job Summary :

The Manager of Park Admissions manages the daily operation of the Admissions Department, Guest Services, Live Entertainment and Costumed Character Appearances. Their goal is to maximize guest satisfaction with our entry experience. This includes park entrance gates, Lost and Found, Group Sales Office, Ticket Sales, Toll Booths, Live Entertainment and Season Pass Center.

Responsibilities :

Key Responsibilities :

Leadership and Team Management

  • Supervise and coach admissions staff to ensure high performance and guest satisfaction.
  • Provide training, performance reviews, and disciplinary actions as needed.
  • Create schedules and ensure adequate staffing to meet operational demands.
  • Foster a positive work environment and enforce departmental standards.
  • Hire entry level associates and supervision for area of responsibility to ensure locations are staffed appropriately for optimal efficiency and guest service.

Financial Performance

  • Allocate labor resources appropriately to the department, based on associate availability and staffing needs, including making adjustments in the moment.
  • Prepare and analyze budgets to meet departmental goals. Track compliance on a daily basis and reporting any deviations.
  • Support cost control strategies and monitor financial performance.

    • Administrative and Communication Duties

  • Manage guest relations resulting from escalated admission and ticketing concerns by accommodating guests to resolve issues in a manner that withholds Six Flags’ values of guest service.
  • Create and manage the Admissions and Live Entertainment budgets, including both labor and operational supplies.
  • Manage office and call center.
  • Complete required administrative paperwork and documentation.
  • Coordinate the scheduling, timekeeping, and payroll for associates in the departments.
  • Maintain effective communication with staff, departments, and leadership.
  • Respond professionally to calls, emails, and radio communications.
  • Communicate operational updates and guest feedback to senior leadership.
  • Other duties as assigned.

    • Qualifications :

    Minimum Qualifications :

  • Bachelor's degree and / or equivalent work experience in an Amusement Park.
  • Ability to communicate and follow directions.
  • Excellent organizational and supervisory skills
  • Ability to handle a flexible and demanding schedule, including nights, weekends, and holidays.
  • Although a portion of the job function will be carried out in an office environment, the position may require outdoor work in extreme weather conditions.  This position requires walking and standing on concrete and asphalt for extended periods of time.
  • Valid driver's license required.
  • Must pass a background check & drug screen per company policy.
    • Create a job alert for this search

    Guest Experience Manager • Ferrysburg, MI, USA

    Related jobs
    Student Success Manager

    Student Success Manager

    InsideHigherEd • Muskegon, Michigan, United States
    Full-time +1
    Tracking Code769-262Job Description.Muskegon Community College is a center for lifelong learning that helps people attain their educational goals by offering programs that respond to individual, co...Show more
    Last updated: 30+ days ago • Promoted
    Assistant Manager

    Assistant Manager

    Jimmy John's • Muskegon, MI, US
    Full-time
    Assistant Managers help oversee in-store operations alongside the General Manager.The Assistant Manager plays a major role in ensuring the store is in exceptional order and that all employees are p...Show more
    Last updated: 30+ days ago • Promoted
    Events and Conferences - Events and Conferences Manager

    Events and Conferences - Events and Conferences Manager

    Michigan Staffing • Holland, MI, US
    Permanent
    The role of the Event and Conference Manager at Hope College involves spearheading the development, coordination, and supervision of a diverse range of campus events and conferences.Within the Even...Show more
    Last updated: 12 hours ago • Promoted • New!
    Area Manager - Food & Beverage

    Area Manager - Food & Beverage

    Michigan's Adventure • Muskegon, MI, United States
    Full-time
    The Area Manager - Food and Beverage plays a critical role in managing daily operations, supervising staff, and ensuring compliance with health and safety standards. The Area Manager will help set a...Show more
    Last updated: 5 days ago • Promoted
    Restaurant / Entertainment Manager

    Restaurant / Entertainment Manager

    Lucky Strike Entertainment • Holland, MI, United States
    Full-time
    Restaurant / Entertainment Manager.Love food, fun, and leadership? Join Lucky Strike & Bowlero and bring the ultimate guest experience to life — from great dining to unforgettable events.As a Resta...Show more
    Last updated: 7 days ago • Promoted
    Restaurant / Entertainment Manager (Holland)

    Restaurant / Entertainment Manager (Holland)

    Lucky Strike Entertainment • Holland, MI, US
    Part-time
    Restaurant / Entertainment Manager.Love food, fun, and leadership? Join Lucky Strike & Bowlero and bring the ultimate guest experience to life from great dining to unforgettable events.As a Restau...Show more
    Last updated: 14 hours ago • Promoted • New!
    ASSISTANT MANAGER IN TRAINING

    ASSISTANT MANAGER IN TRAINING

    True North • Holland, MI, US
    Full-time
    The Assistant Manager guides store staff to provide an exceptional guest experience through merchandising, pricing, and maintaining store cleanliness and organization. The Assistant Manager ensures ...Show more
    Last updated: 30+ days ago • Promoted
    Guest Service Manager

    Guest Service Manager

    Holland Pizza Ranch • Muskegon, MI, US
    Full-time
    Quick Apply
    Pizza Ranch is in the category of a fast-casual restaurant.Our unique concepts specialize in pizza, chicken, salad and dessert buffet, as well as delivery and take out. Our franchise has grown stead...Show more
    Last updated: 30+ days ago
    Shift Manager in Training

    Shift Manager in Training

    True North • Spring Lake, Michigan, United States, 49456
    Full-time
    The Shift Manager is responsible for providing quality guest service by maintaining a clean and organized store image, as well as assisting with merchandising, pricing, and loss prevention.The Shif...Show more
    Last updated: 30+ days ago
    Area Manager - Food & Beverage

    Area Manager - Food & Beverage

    Michigan Staffing • Muskegon, MI, US
    Full-time
    Area Manager - Food and Beverage.The Area Manager - Food and Beverage plays a critical role in managing daily operations, supervising staff, and ensuring compliance with health and safety standards...Show more
    Last updated: 12 hours ago • Promoted • New!
    General Manager

    General Manager

    Checkers & Rally's • MUSKEGON, MI, US
    Full-time
    At Checkers & Rally’s we make a difference in people’s lives by serving our Franchisees, Teams, and Guests.As a member of the Corporate Field Operations team you will be responsible for executing t...Show more
    Last updated: 30+ days ago
    Assistant Manager

    Assistant Manager

    Panda Restaurant Group • Holland, MI, US
    Full-time
    Are You Craving A Career With An Industry Leader?.Panda Express is searching for experienced leaders to join our store management team. Panda is 100% committed to the professional and personal devel...Show more
    Last updated: 30+ days ago
    Assistant Manager in Training

    Assistant Manager in Training

    True North • Spring Lake, Michigan, United States, 49456
    Full-time
    The Assistant Manager guides store staff to provide an exceptional guest experience through merchandising, pricing, and maintaining store cleanliness and organization. The Assistant Manager ensures ...Show more
    Last updated: 30+ days ago
    Assistant Manager - MI

    Assistant Manager - MI

    Qdoba Restaurants • Muskegon, Michigan, United States, 49444
    Full-time
    The Assistant Manager is responsible for managing restaurant operations, in conjunction with or in the absence of the General Manager. Uses discretion in daily management decisions with accountabili...Show more
    Last updated: 30+ days ago
    Manager in Training

    Manager in Training

    True North • Holland, Michigan, United States, 49423
    Full-time
    The Store Manager is responsible for the day-to-day store operations.This includes hiring, training, and scheduling team members. As the leader of the team, the store manager is responsible for givi...Show more
    Last updated: 30+ days ago
    Office Manager

    Office Manager

    ClimateGuys.com • Holland, MI, USA
    Full-time
    Quick Apply
    Western Michigan area since 2010.Do you have a strong passion for our industry? Will you do whatever it takes to achieve complete client satisfaction? Do you want to work for a company where.Our te...Show more
    Last updated: 30+ days ago
    Assistant Manager

    Assistant Manager

    Apricus • Allegan, MI, US
    Full-time
    Quick Apply
    The Assistant Manager works productively to fulfill their job requirements and assists the General Manager in achieving restaurant goals of customer satisfaction and profitability.Serves customers ...Show more
    Last updated: 30+ days ago
    MANAGER IN TRAINING

    MANAGER IN TRAINING

    Michigan Staffing • Zeeland, MI, US
    Full-time
    Store Management Leadership Training Program.AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service.Managers and MITs play a ...Show more
    Last updated: 12 hours ago • Promoted • New!