United Fleet Customer Care Rep

Customer Care Representative

United Fleet Management (UFM) is seeking a dependable, detail-oriented, and customer-focused Customer Care Representative to join our team. This position is responsible for supporting our customers throughout the full vehicle leasing lifecyclefrom initial interest to vehicle pickup / delivery. You will be the primary point of contact for customer accounts, ensuring each step is managed with accuracy, empathy, and efficiency.

Full Time Position Starting @ $20 / hour

Key Responsibilities

• Manage both new and existing customer accounts with professionalism and consistency
• Facilitate motor vehicle checks to ensure driver eligibility and compliance
• Create and manage vehicle lease agreements using DocuSign
• Collect and verify insurance documentation
• Schedule appointments for vehicle pickups and returns
• Proactively communicate with customers via phone and email regarding account status, documentation, and next steps
• Respond to and resolve customer inquiries and concerns in a timely and courteous manner
• Maintain detailed and accurate records in our system (PEGA) for all customer interactions
• Collaborate with internal departments to ensure seamless customer experiences
• Uphold UFM's standards for customer satisfaction, documentation accuracy, and operational efficiency
• Explain our lease program to potential lessees
• Follow up with prospective clients
• Make additional follow-up phone calls / emails to potential leads