Talent.com
Healthcare Customer Service Representative - Remote
Healthcare Customer Service Representative - RemoteTeleperformance • Concord, CA, US
Healthcare Customer Service Representative - Remote

Healthcare Customer Service Representative - Remote

Teleperformance • Concord, CA, US
21 days ago
Job type
  • Full-time
  • Remote
Job description

TP Healthcare Customer Service Representative

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include :

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

At this time, TP can only offer employment to individuals located in the following states : AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

Your responsibilities include :

  • Connect with customers via phone / email / chat / and or social media to resolve their questions or concerns
  • Calmly attempt to resolve and de-escalate any issues
  • Escalate interactions when necessary and appropriate
  • Respond to requests for assistance and / or possible processing payments
  • Track all call related information for auditing and reporting purposes
  • Provide feedback on call issues
  • Upsell if required
  • We're looking for fearless people people who are inspired to deliver only the best in all that we do. Qualifications :

  • High School Diploma or equivalent.
  • Minimum of 6 months of customer service experience.
  • Must be 18 years of age or older.
  • Ability to type at least 30 words per minute.
  • Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
  • Customer service and / or sales experience preferred.
  • College degree preferred but not required.
  • Key competencies :

  • Process Excellence : Demonstrate commitment to following established procedures and be customer service driven.
  • Collaboration : Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
  • Communication : Outstanding communication, listening, and analytical skills.
  • Organizational Skills : Strong organizational and problem-solving skills.
  • Emotional Intelligence : Ability to prioritize tasks and work well under pressure while remaining focused.
  • Open-Mindedness : Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
  • Critical Thinking : Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
  • Solution-Oriented : Proactive approach to problem-solving with a focus on creating a positive customer experience.
  • Work from home requirements :

  • Internet Requirements :
  • Minimum subscribed download rate equal or exceeds 30.0 Mbps
  • Minimum subscribed upload rate equal or exceeds 10.0 Mbps
  • ISP must have no packet loss and ping under 50ms
  • Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
  • Proof of internet speed required
  • Clean and quiet workspace
  • It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

    EOE / Disability / Vets

    Create a job alert for this search

    Customer Service Representative Remote • Concord, CA, US

    Related jobs
    Care Center Representative

    Care Center Representative

    Mechanics Bank • Walnut Creek, CA, US
    Full-time
    Care Center Representative (Call Center Representative).Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative) to join our team.This role will be workin...Show more
    Last updated: 30+ days ago • Promoted
    Care Center Representative

    Care Center Representative

    HomeStreet Bank • Walnut Creek, CA, US
    Full-time
    Care Center Representative (Call Center Representative).Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative) to join our team.This role will be workin...Show more
    Last updated: 20 days ago • Promoted
    Customer Service Representative - Remote - 50k-60k / Year

    Customer Service Representative - Remote - 50k-60k / Year

    Spade Recruiting USA • Allendale, California
    Remote
    Full-time
    Quick Apply
    We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day pr...Show more
    Last updated: 30+ days ago • Promoted
    Remote Call Center Representative - Part 3

    Remote Call Center Representative - Part 3

    Veterans Staffing • Hayward, CA, US
    Remote
    Full-time
    We are building the future of healthcare.Through our digital health platform, we empower our partners to deliver world-class patient experiences. With nearly five million prescriptions shipped, we'v...Show more
    Last updated: 3 days ago • Promoted
    Inside Sales Representative, Remote

    Inside Sales Representative, Remote

    BayWa r.e. Solar Systems • Concord, CA, US
    Remote
    Full-time
    Please note, this job opening is actively accepting resumes whether there is an immediate position to fill or not.We are looking for talented individuals who would like to share their interest in o...Show more
    Last updated: 21 days ago • Promoted
    Customer Service Representative

    Customer Service Representative

    Contact Government Services • Concord, CA, US
    Full-time
    Customer Service Representative.CGS is seeking a Customer Service Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency.CGS brings motivat...Show more
    Last updated: 6 days ago • Promoted
    Connection Representative

    Connection Representative

    Genworth • Concord, CA, US
    Full-time
    CareScout Connection Specialist.Join us on a mission to simplify and dignify the aging experience.We are the children, siblings, neighbors, and friends of those navigating the fragmented and confus...Show more
    Last updated: 6 days ago • Promoted
    Representative, Customer Service

    Representative, Customer Service

    Ross Stores • Dublin, CA, US
    Full-time
    Customer Service Issue Resolution.Responsible for maintaining all store policies and procedures as well as managing the distribution, indexing and tracking of resulting documentation.The base pay r...Show more
    Last updated: 30+ days ago • Promoted
    Customer Care Representative Remote

    Customer Care Representative Remote

    Morphius Corp • Concord, CA, US
    Remote
    Full-time
    We are seeking employees to join our company in working remotely across California.Due to COVID-19 we have been able to restructure our day to day work and now can be done remotely.We work in conju...Show more
    Last updated: 21 days ago • Promoted
    Customer Sales & Service Representative

    Customer Sales & Service Representative

    Applied Industrial Technologies • Fremont, CA, US
    Full-time
    Join Our Friendly And Fun Team.Our company culture is friendly and fun with healthy competition and rewards.Applied Industrial Technologies offers integrity, inclusion, and career advancement.As a ...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Representative

    Customer Service Representative

    California Staffing • Fairfield, CA, US
    Full-time
    Customer Service Representative.Hourly Location : 1327 W Texas St, Fairfield, California 94533 United States of America Are you a people person? Do you love helping others? U-Haul is in search of fr...Show more
    Last updated: 4 days ago • Promoted
    INR Customer Care Representative (8AM 430PM EST)

    INR Customer Care Representative (8AM 430PM EST)

    Philips • Pleasanton, California, USA
    Full-time
    INR Customer Care Representative (8AM - 4 : 30PM EST).INR Customer Care Representative (Pleasanton CA).As an INR (International Normalized Ratio) Customer Care Representative youll play a key role in...Show more
    Last updated: 1 day ago • Promoted
    Customer Service Representative

    Customer Service Representative

    Family Dollar • Vacaville, CA, USA
    Full-time
    Join the Family Dollar team as a Customer Service Representative and provide friendly and helpful service to our customers. As a CSR, you will handle transactions, answer customer questions, and ens...Show more
    Last updated: 21 days ago • Promoted
    Remote Sales Representative

    Remote Sales Representative

    J. J. Keller & Associates • Concord, CA, US
    Remote
    Full-time
    Our Inside Sales Representatives engage new and existing customers over the phone through cold calling and proactive prospecting. Our sales teams focus on creating new business, and your goal will b...Show more
    Last updated: 21 days ago • Promoted
    Remote Customer Service Specialist

    Remote Customer Service Specialist

    ForgeFit • Fairfield, CA, US
    Remote
    Full-time
    Quick Apply
    Remote Customer Service Specialist Company : ForgeFit Location : Remote (U.Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and trai...Show more
    Last updated: 30+ days ago
    Customer Service Representative

    Customer Service Representative

    Hart Medical Equipment • Fremont, California, USA
    Full-time
    Hart Medical Equipment provides a full range of home care products and support services based on individual needs.We strive to conduct our patient care operation with the highest standards.We are a...Show more
    Last updated: 14 days ago • Promoted
    Customer Service RepresentativeUnion City, CA

    Customer Service RepresentativeUnion City, CA

    BillionToOne • Union City, CA, US
    Full-time
    Customer Service Representative.Ready to redefine what's possible in molecular diagnostics? Join a team of brilliant, passionate innovators who wake up every day determined to transform healthcare....Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Representative

    Customer Service Representative

    Zeiders Enterprise • Concord, CA, US
    Full-time
    Customer Service Representative.This position is fully remote, but candidate must reside within 50 miles of a Veterans Affairs Medical Center (VAMC). Zeiders is an industry leader in military and fa...Show more
    Last updated: 22 days ago • Promoted