Payment Specialist, Wires

Payment Specialist, Wires

Department : Operations

Employment Type : Full Time

Location : Remote

Description

Grasshopper Bank is a client-first , digital bank built for the business and innovation economy, with an obsession for providing leading-edge technology, solutions-driven products and superior service through a combination of passionate people and digital resources.

We are a highly experienced team who pride ourselves on diversity of thought and perspective . Nationally chartered, our portfolio of products and services range from VC, PE & Portfolio Companies to SBA Lending, as well as direct SMB and Embedded Banking.

Our entrepreneurial drive allows us to support the growth and success of a wide range of clients at every stage of their business through inclusive partnership . We seek out team members who will enable both our organization and our people to grow and thrive through collaboration and acting with integrity and respect.

Our focus on cross-functional teamwork provides a culture where ideas are valued, accountability is encouraged , and successes are celebrated . We welcome all those searching for the opportunity to contribute to banking innovation that influences and supports the emerging digital world of Financial Services.

Our digital first approach enables our teams the flexibility to work remotely. We have offices in NYC and Boston.

What you'll do :

As a subject matter expert on payments processing, you will take a leadership role in determining the configuration of our core banking payments processing systems, with an emphasis on wire transfers. You will own day-to-day banking operations relating to wires. Additionally, you will leverage strong organizational and time-management skills to ensure quality service and efficient operations support.

Responsibilities include :

• Processing daily incoming and outgoing wire transactions both foreign and domestic.
• Navigating through wire queues to ensure the timely release of wires.
• Monitoring wire activity for potential fraud, irregular transactions, or suspicious activity
• Researching incoming investigations and wire recall requests.
• Providing prompt responses to client inquiries, transactions, and notifications.
• Identifying wires that are time sensitive and prioritizing their movement through the wire process.
• Strong communication not just with the wire team, but other departments within the bank and clients as well.

What you need :