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Automotive Service Advisor
Automotive Service AdvisorFarrish of Fairfax, Inc. • Fairfax, VA, US
Automotive Service Advisor

Automotive Service Advisor

Farrish of Fairfax, Inc. • Fairfax, VA, US
2 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Farrish Chrysler Dodge Jeep RAM (CDJR) in Fairfax is hiring a Service Advisor to join our growing Service Department! If you're passionate about delivering exceptional customer service, love working in a fast-paced automotive environment, and want to grow with a dealership that values integrity, communication, and teamwork-this opportunity is for you!

At Farrish CDJR , we don't just repair vehicles-we build long-term relationships with our customers by offering an elevated and trustworthy service experience. We're looking for a motivated Service Advisor who can be the friendly face of our service department while driving operational success.

Why Farrish CDJR?

  • Competitive Pay Plan - We reward your experience and commitment from day one.
  • Paid Training & Career Growth - Continuous learning opportunities and a career path to help you reach your goals.
  • Relocation Assistance Available - Ready to move? We'll help make the transition easy.
  • Comprehensive Medical, Dental & Vision Coverage - Your health is our priority.
  • 401(k) with Employer Match - Plan for your future with our retirement savings plan.
  • Paid Time Off - Earned time for rest, relaxation, and family.
  • Tuition-Free Degrees through Strayer University - Associate, Bachelor's, or Master's-your education is on us.
  • Employee Discounts - Save on vehicle purchases and service.
  • State-of-the-Art Facilities - Work in our newly renovated service center and customer lounge.
  • Team-Focused Culture - Work alongside professionals who support and uplift each other.

What You'll Do as a Service Advisor :

  • Greet and assist customers in the service drive with professionalism and courtesy.
  • Listen to customer concerns and accurately document service requests.
  • Clearly communicate service recommendations based on technician findings and multipoint inspections.
  • Maintain proactive contact with customers regarding vehicle status, estimates, and approvals.
  • Coordinate scheduling and ensure ROs are accurately written and closed in a timely manner.
  • Partner with technicians, parts department, and management to provide smooth workflow and exceptional customer satisfaction.
  • Resolve customer issues with empathy, ensuring a positive resolution.
  • Contribute to high CSI / CX scores through personalized service and consistent follow-up.
  • Maintain a clean, organized work environment and adhere to company policies.

    • What We're Looking For :

  • Previous experience as a Service Advisor (CDJR or high-line brand experience a plus)
  • Experience with CDK DMS highly preferred
  • Knowledge of general automotive systems and services
  • Strong communication, interpersonal, and organizational skills
  • A positive, team-first attitude and customer-focused mindset; Customer First Culture
  • Valid driver's license and clean driving record
  • High school diploma or equivalent
  • Must pass a pre-employment background check, drug screen, and MVR

    • Be part of a dealership that values your input, invests in your development, and celebrates your success. If you're ready to grow your career in a supportive and high-performance environment, apply now to join Farrish CDJR as our next Service Advisor!

  • Must pass pre-employment background check, MVR, and drug screen
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    Automotive Service Advisor • Fairfax, VA, US