Job Title : Senior Amazon Connect Developer or Amazon Backend Developer
Location : Dallas TX Based Only (Attend the office 3 days / week)
Interview : Onsite Interview
We can consider NodeJS or Python developers even if they don t have experience with Amazon Connect. We ll provide training on Amazon Connect as needed.
Role Summary :
As a Senior Amazon Connect Developer, you will lead the design, development, and optimization of cloud-based contact center solutions using Amazon Connect and its ecosystem. You ll serve as a technical owner for voice architecture, IVR / contact flows, CTI integrations, and analytics, often collaborating with cross-functional teams including CRM, data, and infrastructure.
Key Responsibilities :
Required Skills & Qualifications :
Experience : 6-10+ years in telephony / contact center or strong AWS backend development. 3+ years hands-on with Amazon Connect is preferable. 3+ years hands on AWS backend development. 2+ years with Salesforce Service Cloud Voice (preferred). Willing to train a strong candidate on Amazon Connect.
Technical Expertise : Deep knowledge of Amazon Connect : contact flows, CTRs, Contact Lens, outbound, call recording (Preferred). Proficiency in AWS services : Lambda (Node.js / Python), API Gateway, DynamoDB, S3, CloudWatch, IAM. Experience with JWT, OAuth / SAML, REST / GraphQL APIs. Familiarity with SIP, RTP, PSTN, QoS, and packet loss mitigation.
Tools & Frameworks : Terraform, CloudFormation, Git, CI / CD pipelines. GenAI tools : Amazon Bedrock, OpenAI, LangChain. CRM integrations : Salesforce, ServiceNow.
Soft Skills : Strong communication and stakeholder engagement. Ability to lead cross-functional initiatives and mentor peers.
Preferred Certifications : AWS Certified Solutions Architect or Developer. Salesforce certifications (Service Cloud, Omni-Channel).
Network Engineer • TX, United States