AWS Network Engineer

Job Title : Senior Amazon Connect Developer or Amazon Backend Developer

Location : Dallas TX Based Only (Attend the office 3 days / week)

Interview : Onsite Interview

We can consider NodeJS or Python developers even if they don t have experience with Amazon Connect. We ll provide training on Amazon Connect as needed.

Role Summary :

As a Senior Amazon Connect Developer, you will lead the design, development, and optimization of cloud-based contact center solutions using Amazon Connect and its ecosystem. You ll serve as a technical owner for voice architecture, IVR / contact flows, CTI integrations, and analytics, often collaborating with cross-functional teams including CRM, data, and infrastructure.

Key Responsibilities :

• Architecture & Design : Own the technical roadmap for Amazon Connect implementations. Design scalable, secure, and resilient contact center solutions. Lead migration from legacy platforms (e.g., Genesys, LivePerson) to Amazon Connect.
• Development & Integration : Build and maintain contact flows, Lex bots, routing strategies, and call recording / transcription. Integrate Amazon Connect with platforms like Salesforce, ServiceNow, and custom CRMs. Develop event-driven services using AWS Lambda, EventBridge, Kinesis, DynamoDB, and API Gateway. Implement GenAI-powered solutions using Amazon Bedrock, OpenAI, or LangChain.
• Operations & Support : Provide production support and participate in on-call rotations. Conduct root-cause analysis, post-mortems, and incident response. Establish observability with SLIs / SLOs, dashboards, and automated alerts.
• Leadership & Collaboration : Mentor junior developers and guide cross-functional teams. Collaborate with network / security teams to ensure QoS, IAM, and compliance. Deliver self-service reporting tools for operational leaders.

Required Skills & Qualifications :

Experience : 6-10+ years in telephony / contact center or strong AWS backend development. 3+ years hands-on with Amazon Connect is preferable. 3+ years hands on AWS backend development. 2+ years with Salesforce Service Cloud Voice (preferred). Willing to train a strong candidate on Amazon Connect.

Technical Expertise : Deep knowledge of Amazon Connect : contact flows, CTRs, Contact Lens, outbound, call recording (Preferred). Proficiency in AWS services : Lambda (Node.js / Python), API Gateway, DynamoDB, S3, CloudWatch, IAM. Experience with JWT, OAuth / SAML, REST / GraphQL APIs. Familiarity with SIP, RTP, PSTN, QoS, and packet loss mitigation.

Tools & Frameworks : Terraform, CloudFormation, Git, CI / CD pipelines. GenAI tools : Amazon Bedrock, OpenAI, LangChain. CRM integrations : Salesforce, ServiceNow.

Soft Skills : Strong communication and stakeholder engagement. Ability to lead cross-functional initiatives and mentor peers.

Preferred Certifications : AWS Certified Solutions Architect or Developer. Salesforce certifications (Service Cloud, Omni-Channel).