Holiday Inn Express & Suites Hayward - Front Desk Supervisor

Aimbridge HospitalityHayward, California, United States, 94541

3 days ago

Job type

Full-time

Job description

Join Our Team as a Front Desk Supervisor

About Us :

As the Front Desk Supervisor, you will support our hotel in providing exceptional service to our guests. Your role will involve ensuring every guest feels welcomed and valued during their stay and lead a team to follow that same standard of service excellence.

KEY SKILLS / RESPONSIBILITIES

Guest Interaction : Greet guests with a friendly and helpful attitude, making sure check-ins and check-outs are smooth and pleasant experiences. Obtain all necessary information when taking reservations and monitor VIP and special guest requests.
Operational Oversight : Track logs and reports to ensure all processes are follwed. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
Financial Responsibilities : tay informed about rates, packages, and promotions, and help maximize room revenue.
Team Leadership : Foster good communication and teamwork among staff members, assist in training new associates.
Problem Solving : Address guest concerns effectively and handle workplace issues efficiently and proactively.
Compliance and Standards : Lead by example and follow all standards and regulations to encourage safe and efficient hotel operations.
Technical Skills : Enter, track, and report information in the brand systems.

EDUCATION & EXPERIENCE

At least 2 to 3 years of progressive experience in a hotel or related field required.

High School diploma or equivalent required; college coursework in a related field helpful.

Previous supervisory experience preferred.

Must have a valid driver’s license.

Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following :

Now offering Daily Pay ! Ask your Recruiter for more details

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

PROPERTY INFORMATION :

Doing business in Silicon Valley? Our BRAND NEW hotel is at the center of the dynamic Bay Area : 25 miles from San Francisco, 14 miles from Oakland, 26 miles from San Jose and 10 miles from Pleasanton. Home to California State University, East Bay as well as many manufacturing and high tech companies, Hayward is a buzzing hub of activity. Natural beauty abounds from the green hills to the bay. Enjoy super-fast, free internet access, complimentary breakfast, and warm, California hospitality. Our goal is to make every guest feel at home. What sets us apart is our team-oriented culture—we think as we, not I. We collaborate, support each other, and hold daily Stand-up Meetings to celebrate wins, recognize employees, and discuss ways to continuously improve our service. Our shared commitment is to create unforgettable experiences for our guests. As part of a company managing over 800 hotels worldwide, we take pride in our diverse workforce and people-first approach to business. Our employees enjoy fantastic benefits, including hotel discounts, discount programs, online training courses, management apprentice programs, leadership development opportunities, and much more. So, if you're looking for a place where you can grow, succeed, and belong, come join us!

Application deadline for Colorado positions :

PI91c86bcb9f8b-30511-38916733

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Front Holiday Inn • Hayward, California, United States, 94541