Field Service Technician

Job Description

Job Description

Summary

Our Global Field Service Department is looking for a dependable Field Service Technician team member. You will drive our exceptional customer service experience, improve customer satisfaction, maximize customer retention, and increase profitability. All experience levels are welcome to apply. This position reports to the Sr. Manager of Security Field Service. This position will cover Harry Reid International Airport (LAS) and surrounding areas such as Santa Barbara Airport (SBA), San Luis Obispo County Regional Airport (SBP), Los Angeles International Airport (LAX) and Santa Maria Public Airport District (SMX). Harry Reid International Airport (LAS) is the main airport assignment and where you will spend the majority of your time.

Why should you join the Analogic team?

At Analogic, we work together to create life-changing technology. We value your unique skills and abilities and invite you to join our team in supplying transportation security professionals with leading-edge aviation security screening equipment and health care workers with high-tech medical products. We offer a competitive compensation and benefits program, and an opportunity to grow with us! To learn more about our culture, mission and vision please visit www.analogic.com

The purpose of the Field Service Technician role at Analogic is to deliver exceptional customer service by diagnosing and resolving technical issues, thereby enhancing customer satisfaction and retention. This position involves performing electronic and mechanical repairs, documenting service reports, and maintaining strong customer relationships. This role requires technical proficiency, excellent communication skills, and the ability to work independently in the field.

Your primary responsibilities : as Field Service Technician

• Demonstrate the ability to diagnose errors, technical problems and determine proper solutions.
• Demonstrate good electronic and mechanical repair troubleshooting methodology and maintain technical product knowledge.
• Document and produce timely and detailed service reports.
• A willingness to exceed company and customer requirements.
• Responsive to customer needs and building a positive relationship.

Basic Qualifications for Field Service Technician :

Must pass a criminal background check, drug test, and extensive credit check

Must have a valid driver's license, dependable transportation, and either a Real ID or passport for domestic travel.

Must obtain and maintain an Airport ID Badge in compliance with the Airport Security Plan and TSA regulations.

Must obtain and maintain the necessary public trust security clearance (eApp) and be authorized to access and handle Sensitive Security Information (SSI).

Preferred Qualifications :

Physical Requirements :

Benefits :

To learn more about our culture please visit : https : / / www.analogic.com / careers /

Follow us on LinkedIn : https : / / www.linkedin.com / company / analogic /