Customer Service Representative (Mon-Fri) Contract To Hire

Join Our Dynamic Customer Service Team!

We're seeking a detail-oriented Customer Service Representative to join our growing team in San Antonio. This role offers a clear path to permanent employment with competitive pay and a structured schedule. As a member of our team, you'll handle customer

interactions regarding government receivables, helping clients resolve outstanding balances while providing exceptional service. If you thrive in a fast-paced environment, have strong communication skills, and are looking for career growth opportunities with a national law firm, this position could be perfect for you!

Customer Service Representative

Start Date : Monday, May 12th 2025

Pay Range : $17 / hr (potential for pay bump upon conversion based on performance)

Contract Length : 3 month contract to hire

Worksite Location : San Antonio, TX 78216 - On Site

Hours of Operation : Mon-Fri 8 : 30am-6pm CST & 1 Saturday per month

Schedule :

Mon-Fri 8 : 30am-5pm CST & 1 Saturday per month (for first few months) then transitions to

Mon-Fri 9 : 30am-6pm CST & 1 Saturday per month (day off during the week)

Interviews : In Person on Tuesdays & Thursdays with Manager & Director of Customer Service

Training : Initial classroom training will be 2 days weeks learning the CRM system & practicing calls (No time off permitted during this time period)

Job Description :

• Manage inbound & outbound calls (50-120 daily) to address customer inquiries, past due payments and develop solutions
• Provide clear explanations to customers regarding their bills and balances
• Demonstrate consistent outreach efforts to leads on behalf of clients
• Present payment options, including negotiating payments in full or establishing payment arrangements
• Make a single contact attempt per customer to inform them of their balance
• Review and manage accounts to identify adjustments or discrepancies and initiate resolution requests
• Maintain accurate customer information and detailed notes in the CUBS (CRM) system
• Utilize Noble system for call management (both incoming and outgoing calls)

Qualifications :

Preferred :

Company Information :

A national law firm specializing in government receivables collection services such as state and local taxes, outstanding court fines, parking tickets, and overdue tolls.

Compliance :

prioritywest

Pay and Benefits

The pay range for this position is $17.00 - $17.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

Workplace Type

This is a fully onsite position in San Antonio,TX.

Application Deadline

This position is anticipated to close on May 9, 2025.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.