Client Experience Specialist

Client Experience Specialist

Location : Full-Time, In-Office | Whippany, New Jersey

The Role

At Giftogram, appreciation isn't just what we doit's who we are. As a Client Experience Specialist, you'll be on the front lines of helping companies turn everyday interactions into moments of gratitude. Your mission is to build genuine relationships, drive measurable impact, and ensure that appreciation is effortless, meaningful, and memorable for our clients.

This role is primarily reactive (80%) with a proactive (20%) edge, supporting a wide range of Giftogram clients. One day you might be setting up referral programs for SMBs, the next helping HR leaders launch recognition initiatives, or guiding marketing teams through nationwide gifting campaigns. In every interaction, you'll provide best practices, uncover opportunities for growth, and empower our clients to elevate how they connect with employees, customers, and partners.

In This Role, You'll :

• Order Verification - Review and approve daily digital and physical card orders via HubSpot CRM & the Giftogram admin to ensure accuracy and timeliness.
• Customer Engagement - Handle inbound calls through RingCentral, live chats, and help desk inquiries, delivering quick empathetic solutions
• Onboarding & Training - Guide new customers through the Giftogram platform, train on best practices and host virtual demos via Zoom and Google Meet.
• Collaboration - Partner with the broader Giftogram team to improve customer experience, strengthen relationships, and support growth initiatives.
• CSM & Sales Support - Assist Customer Success Managers and Sales team members with tasks related to their books of business, including account and order updates, preparing materials for customer meetings and helping execute client campaigns.
• Insights & Feedback - Identify customer trends, recurring questions, process gaps, and share insights with the team to help shape product improvements and best practices.

What You'll Bring

You'll Thrive in This Role If You Are :

Why Giftogram?

We're on a mission to reimagine how businesses show appreciation, and we believe our people are at the heart of that mission. At Giftogram, you'll join a collaborative, purpose-driven team that cares deeply about our customers and each other. We start and end with appreciation - in every relationship and every role.