Database Analyst (InTapp / Litera)

A law firm is looking for a Database Analyst (InTapp / Litera) to join their team in Boston, NYC, or D.C.

3 days in Boston, NYC, or D.C. offiice

Compensation : $-k

Working with the Database Systems team within the Information Technology Department, this Database Systems Analyst role focuses on support of Litera's cloud-based law firm knowledge management platform, Foundation, and Intapp's Cloud applications, currently Time, Terms, and Intapp Integration Service (IIS / Boomi). This role will provide escalated support for these systems as well as carry out focused project work for both business change and service improvement. Where there is capacity beyond business-as-usual and project work, the Database Systems Analyst will identify opportunities for improving and automating processes as well as providing additional support to the Database Systems team and its responsibilities.

Responsibilities :

• Perform administrative functions for Litera Foundation and Intapp Cloud applications (Time, Terms, and IIS / Boomi).
• Monitor and maintain data integrations between systems, ensuring a deep understanding of end-to-end processes and data flow.
• Provide end-user support for escalated Intapp Cloud and Litera Foundation application issues.
• Take ownership of escalated issues and see them through to resolution.
• Utilize exceptional troubleshooting, problem-solving, and analytical skills to proactively manage and resolve issues throughout the incident lifecycle.
• Effectively escalate incidents to vendor support and collaborate with internal and external stakeholders until resolution and fixes are implemented.
• Identify opportunities for process improvement and develop appropriate solutions.
• Develop and maintain a deep technical knowledge of Litera Foundation and Intapp product suite.
• Stay current with Intapp and Litera email communications regarding new releases, known issues, service interruptions, and scheduled maintenance events, communicating important and helpful information to internal stakeholders as needed.
• Optimize administration of Litera Foundation and work with the Marketing team to deploy product enhancements and advanced features.
• Optimize administration of Intapp Cloud products (Time and Terms) and work with the Finance and IT User Experience teams to deploy advanced features. Assist Database Systems team with other tasks as needed.

This role requires 60% in office presence; remote work is permissible 40% of the time.

Qualifications :