German Speaking Customer Service for Retail industry

German Speaking Customer Service Representative

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language in various countries. We are currently seeking a motivated and dynamic German Speaking Customer Service Representative for the Retail industry. With a focus on matching the best candidates with the right employers, we specialize in diverse sectors such as social media, gaming, healthcare, retail and e-retail, travel, automotive, financial services, insurance, energy, and telecommunications. Our goal is to help you find your dream job abroad, ensuring that your skills and ambitions align with top international companies. In this role, you will be the frontline ambassador for our client's retail services, providing exceptional customer support and enhancing the customer experience. You will engage with customers in German, assisting them with inquiries, order placements, and any issues that may arise. Join our team and become part of a company that values linguistic diversity and promotes professional growth while helping others succeed in their career journeys.

Responsibilities

• Provide outstanding customer service in German via phone, email, and chat.
• Assist customers with product inquiries and order placements.
• Resolve customer issues and complaints in a timely and effective manner.
• Maintain a thorough knowledge of the product range and promotions.
• Document customer interactions and feedback into the system accurately.
• Collaborate with internal teams to enhance the customer experience.
• Ensure compliance with company policies and procedures in all customer interactions.