Customer Experience (CX) Coordinator

Job Title

This is a remote position.

Infinit-O is the trusted customer-centric and sustainable leader in Business Process Optimization for Small and Medium businesses in the Financial Services, Healthcare, and Technology sectors by delivering continuous improvement through technology, data, and people.

But what truly sets us apart is our culture. At Infinit-O, diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people-first approach has earned us the Great Place To Work Certification three times, and as a B Corp Certified company, we're dedicated to making a positive impact not just in business but in the communities we serve. With a highly engaged and innovative team, we don't just optimize processes; we also create meaningful change.

Job Description

Responsible for coordinating and troubleshooting all aspects of a guest's journey before check in and after moving out.

Takes over after Sales once the booking process has been completed and is responsible for unit readiness.

Responsible for notifying external partners (building partners, landlords) of new deals and ensuring all requirements are submitted before the Check-in day.

Cooperates closely with Operations and external partners (landlords, cleaners, delivery services) before and after the guests stay.

Requirements

Must have excellent English, oral and written communication skills.

Can work in a fast-paced environment.

Detail-oriented, highly accurate and productive.

Can work independently with minimal supervision.

With pleasing personality and customer service oriented.

Qualifications

At least college level, preferably a degree in any hospitality course.

With excellent Customer Service experience for over a year.

Has worked in hospitality BPO or any related experience.