Professional Services Engineer - DoD

Overview

Who We Are

We envision a world where every cyber asset is seen, secure, and compliant. Forescout Technologies, Inc., a global cybersecurity leader, continuously identifies, protects, and helps ensure the compliance of all managed and unmanaged cyber assets - IT, IoT, IoMT, and OT. For more than 20 years, Fortune 100 organizations and government agencies have trusted Forescout to provide vendor-agnostic, automated cybersecurity at scale.

What You Will Do

Forescout has an excellent opportunity for a strategic Professional Services Engineer (PSE) to join our high-energy, multi-cultural, world-changing team. A Forescout Professional Services Engineer (PSE) provides technical and consultative services to assigned accounts to drive the adoption and maturation of the customers' Forescout deployments. The PSE must be able to solve technical and process challenges to ensure customer success. The PSE must also understand the customer environment (people, process and technology) and how the Forescout deployment supports the customer goals and use cases. The PSE role is to ensure solution success, customer satisfaction and account renewal / expansion.

In this role, you will

• Understand US Federal customers use cases and requirements to optimize the delivery of the Forescout solution.
• Maintain strong relationships with key US Federal customers, gathering feedback and insights to drive the Forescout deployment.
• Ensure that network and operational technology security products comply with relevant US Federal standards and security best practices, including managing and keeping current US Federal implementation guidance related to Forescout products.
• Customer consultation to determine outcomes, success criteria and challenges / gaps. Develop and implement plan-of-action to close gaps and drive successful outcomes.
• Administer and mature customer enterprise deployment of the Forescout solution.
• Interface with Forescout Support and / or R&D to resolve technical issues that may impede success.
• Define and create policies in accordance with customer's business requirements.
• Manage equipment installation and configuration at all locations, including lab environments.
• Manage Forescout software and hardware upgrades.
• Manage the Forescout solution in accordance with the customer's business goals.
• Create customer reports to achieve project alignment and unity of effort.
• Contribute to the development of best practices, intellectual property, and training material.

What You Will Bring

We encourage you to apply if you meet most but not all the desired skills and experience listed in this job posting. We value competencies, aptitude, and a great attitude as supplement to experience.

Certification Requirements

Technical Requirements

Other Requirements

What Forescout Offers You

Managing cyber risk, together - We are led by a visionary leadership team who encourages professional growth and development. We promote a diverse and inclusive culture providing for a collaborative and innovative environment where our team can make an impact on worldwide security while working on technology which is at the forefront of the industry. We are also proud of our competitive compensation and benefits offered. (We cover 80% of employee and dependents' benefits premiums, in the U.S. only, 401K match, generous PTO policy, and much more.) If you have a strong work ethic, are visible and lean in, you will be recognized. We are in growth mode and there is a ton of opportunity at Forescout. Apply now to find out more!

Our Mission

Our Cultural Values

EEO notice : Forescout Technologies is proud to be an Equal Employment Opportunity Employer. We value and embrace diversity, equality, inclusion, and collaboration at the core of our "One Team" philosophy. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, protected veteran status, disability, or other legally protected characteristics.

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