Talent.com
General Manager

General Manager

Taco Bell, MA, United States
30+ days ago
Job type
  • Full-time
Job description

Company Summary : Who is Taco Bell?

Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc. which includes Pizza Hut and KFC. Founded on innovation and passion with Glen Bell bringing tacos to the masses in a world of hot dog and hamburger stands in 1962, today we have nearly 7000 restaurants in the United States and over 400 restaurants in 27 countries outside of the United States.

The future holds 2,000 more restaurants across the globe within the next decade. It's easy to see we're in the business of making tacos, but at heart, we're a business that's fueled by the Live Más energy and passion of people serving people.

What is "Live Más"?

Equally important to the job role and responsibilities is making sure the Assistant General Manager can represent the amazing Live Más! culture that is Taco Bell. At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people. If you want to have fun serving great food to our customers, we would love to meet with you.

Job Description - About the Job

Reporting to the Area Coach, the Restaurant General Manager manages a Taco Bell restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization. The RGM will perform hands‑on work to train employees, respond to customer service needs, and model appropriate behaviors in the restaurant. This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational

The Day-to-Day : Build People Capability

  • Drives culture, problem solves, resolves conflicts, communicates and motivates to drive results through others
  • Recruit and equip high quality operators to deliver great customer experiences
  • Build a healthy and robust bench of developed and capable Managers and Team Members
  • Leads performance management process for all employees in their restaurant
  • Lead by example - be a culture champion and live by Taco Bell HUNGRY principles : Hungry, Understanding, Never Follow, Grateful, Relentless, and Youthful
  • Leverage culture and people capability to fuel brand performance
  • Provides leadership and coaching, developing Manager's and Team Members

Deliver a Consistent Customer Experience

  • Ensure complete and timely execution of corporate & local marketing programs
  • Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team
  • Control day‑to‑day operations by scheduling labor and ordering food and supplies, to successfully fulfil the needs of a $1.0m - $2.0m plus restaurant with average daily transactions of 500-800
  • Ensure local health and safety codes, and company safety and security policies are met
  • Drives customer‑focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards
  • Utilizes insights from customer programs to help elevate the customer's experience and meet Taco Bell's customer satisfaction targets
  • Tracks, analyzes and identifies root causes of customer complaints and leads management team to implement systematic solutions, performance standards and to provide an objective basis for performance feedback
  • Builds SMART action plans to resolve issues in their restaurant
  • Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet performance targets
  • Grow the Brand, Sales and Profits

  • Control Profit & Loss by following cash control / security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
  • Ensure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company Standards
  • Reviews and prioritizes store capital expenditure requests and establishes common vendor relationships where scale can be leveraged
  • Ensures that facilities and equipment are maintained to Taco Bell standards; coordinates facility upgrades or equipment replacement
  • Analyzes sales, labor, inventory and controllables on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets
  • Works with management team to develop and deliver unit‑specific Annual Operating Plans
  • Minimum Requirements : Is This You?

  • High School minimum, University Degree Preferred
  • 2-4 years of operational management experience in the Quick Service Restaurant industry or retail environment including Profit & Loss responsibility
  • Basic business math and accounting skills to manage Profit & Loss in their restaurant and strong analytical / decision‑making skills
  • Strong interpersonal and conflict resolution skills
  • Good oral / written communication skills and strong interpersonal and conflict resolution skills with exceptional team building capability
  • Strong analytical / decision‑making skills
  • Basic personal computer literacy
  • Is passionate about providing excellence in execution of quality food, service, cleanliness and speed standards
  • Is a Dynamic, energetic and positive leader, a self‑starter, proactively driven to get things done and does the right thing for the business
  • Provides leadership and coaching for each employee in their restaurant
  • Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees
  • Proven ability to drive customer satisfaction, financial performance and employee satisfaction
  • Why Taco Bell?

    We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people's lives with Más!

  • We are about more than just building restaurants‑we connect with our fans through their passions including sports, gaming, and music
  • We know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyle
  • We foster a culture of authenticity and believe all people can make a difference
  • #J-18808-Ljbffr

    Create a job alert for this search

    General Manager • , MA, United States

    Related jobs
    • Promoted
    • New!
    General Manager (Boston, MA)

    General Manager (Boston, MA)

    DeVita & Hancock HospitalityBoston, Massachusetts, United States
    Full-time
    About the job General Manager (Boston, MA) A rapidly growing fast-casual restaurant concept is looking for an enthusiastic and experienced. Why This Opportunity Stands Out Hands-On Leadership.This i...Show moreLast updated: 20 hours ago
    • Promoted
    General Manager - Geospatial

    General Manager - Geospatial

    Sanborn Map CompanyBoston, MA, United States
    Full-time
    Career Opportunities with Sanborn Map Company.Founded in 1866, The Sanborn Map Company (Sanborn) is one of the oldest continuously operating mapping and geospatial information technology companies ...Show moreLast updated: 30+ days ago
    • Promoted
    General Manager

    General Manager

    Crunch FitnessWorcester, MA, United States
    Full-time
    Be a part of one of the greatest growth stories ever told in the fitness industry.With over 45 locations currently and even more planned, our General Manager position offers a tremendous opportunit...Show moreLast updated: 30+ days ago
    • Promoted
    General Manager

    General Manager

    EatnayaBoston, MA, United States
    Full-time
    At NAYA, we’re on an exciting journey.Middle Eastern flavors, and building a team that grows right along with us.We are looking for experienced, passionate General Managers to grow with us!.At NAYA...Show moreLast updated: 15 days ago
    • Promoted
    Task Force General Manager

    Task Force General Manager

    Extended Stay AmericaPeabody, MA, United States
    Temporary
    Deployed to perform special task or specific projects within a district or region.Oversees, directs, and manages property operations of assigned hotel(s) to assure optimum performance and continual...Show moreLast updated: 17 days ago
    • Promoted
    General Manager (BOS)

    General Manager (BOS)

    CLEARBoston, Massachusetts, United States
    Full-time
    Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic.CLEAR's mission is to create frictionless experiences where every day has that feeling.W...Show moreLast updated: 1 day ago
    • Promoted
    General Manager - Interior Define

    General Manager - Interior Define

    Havenly IncBoston, MA, United States
    Full-time
    Interior Define, part of the Havenly Brands family, is reimagining the furniture shopping experience—offering customizable, design-forward pieces defined by how our customers live and what they lov...Show moreLast updated: 10 days ago
    • Promoted
    • New!
    General Manager - Plumbing

    General Manager - Plumbing

    AscendionRandolph, MA, US
    Full-time
    Title : General Manager - Plumbing.Lead the plumbing division’s strategic planning, growth, and execution.Manage full P&L responsibility, budgeting, forecasting, financial performance, and...Show moreLast updated: 17 hours ago
    • Promoted
    GENERAL MANAGER - MA

    GENERAL MANAGER - MA

    QdobaSwampscott, MA, US
    Full-time
    Pay Range : $59,768 - $67,037 annually.Responsible for managing the overall operations of a Qdoba restaurant.Uses discretion in daily management decisions with accountability for living the Brand va...Show moreLast updated: 30+ days ago
    • Promoted
    General Manager -Mobility

    General Manager -Mobility

    Merlin LabsBoston, MA, United States
    Full-time
    This is a role for a rare kind of operator — someone who can translate deep credibility in the Air Mobility Command (AMC) community into measurable business outcomes. As General Manager, Mobility, y...Show moreLast updated: 24 days ago
    • Promoted
    • New!
    General Manager - Geospatial

    General Manager - Geospatial

    SanbornBoston, Massachusetts, United States
    Full-time
    ABOUT US : Founded in 1866, The Sanborn Map Company (Sanborn) is one of the oldest continuously operating mapping and geospatial information technology companies in the US.Our work is highly visual,...Show moreLast updated: 20 hours ago
    • Promoted
    General Manager (BOS)

    General Manager (BOS)

    CLEAR (clearme.com)Boston, MA, United States
    Full-time
    Have you ever had that green‑light feeling? When you hit every green light and the day just feels like magic.CLEAR's mission is to create frictionless experiences where every day has that feeling.W...Show moreLast updated: 5 days ago
    • Promoted
    • New!
    General Manager

    General Manager

    JP Carroll RoofingBoston, Massachusetts, United States
    Full-time
    Vertex Service Partners is a residential home improvement services company focused on roofing and other exterior services across the United States. Backed by Alpine Investors, a top‑decile private e...Show moreLast updated: 20 hours ago
    • Promoted
    General Manager - Paradies Lagardere - Stephanie's E

    General Manager - Paradies Lagardere - Stephanie's E

    Paradies LagardèreBoston, MA, United States
    Full-time
    At Paradies Lagardère, our mission is to maintain first-class standards that exceed the expectations of the customers and business partners we serve. Our Dining Division is a true restaurateur.We ar...Show moreLast updated: 8 days ago
    • Promoted
    General Manager

    General Manager

    Extended Stay AmericaBoston, Massachusetts, United States
    Full-time
    Job Description POSITION PURPOSE AND SUMMARY Responsible for the overall success of the hotel, ensuring guest satisfaction targets and managing the overall customer experience.This role includes ac...Show moreLast updated: 1 day ago
    • Promoted
    General Manager

    General Manager

    Lepley Recruiting ServicesBoston, MA, United States
    Full-time
    Join a trusted national leader in home improvement and make your mark on a growing market.Are you ready to take the next step in your career with a company known for quality, customer satisfaction,...Show moreLast updated: 20 days ago
    • Promoted
    • New!
    General Manager

    General Manager

    Blue Shock Executive SearchBoston, Massachusetts, United States
    Full-time
    Be among the first 25 applicants Blue Shock Executive Search provided pay range.This range is provided by Blue Shock Executive Search. Your actual pay will be based on your skills and experience — t...Show moreLast updated: 20 hours ago
    • Promoted
    • New!
    General Manager - MA

    General Manager - MA

    Qdoba RestaurantWellesley, Massachusetts, United States
    Full-time
    POSITION SUMMARY : Responsible for managing the overall operations of a Qdoba restaurant.Uses discretion in daily management decisions with accountability for living the Brand values and helping the...Show moreLast updated: 20 hours ago