Patient Access Representative I

Patient Access Representative I

The Patient Access Services Representative reports to the Patient Access Services Supervisor. Under general supervision, the Patient Access Services Representative provides high level customer service while facilitating accurate and timely completion of registration verifying and preparing all patient accounts for inpatient and outpatient billing to maximize payment for Hospital and Clinic services. This position reviews and verifies all payment methods available (insurance, self-pay, agency) and patient / insurance information. This role works with patients to set up payment arrangements and to arrange / apply for assistance programs. The Patient Access Services Representative assists in collecting copayments and deductibles, and solves basic billing inquiries.

Additional Job Description

Education : High School Degree or Equivalent Work Experience : 0-6months

Physical Requirements :

• Ability to perform job functions while standing. (Continuous)
• Ability to perform job functions while sitting. (Continuous)
• Ability to perform job functions while walking. (Continuous)
• Ability to climb stairs. (Infrequent)
• Ability to work indoors. (Continuous)
• Ability to work outside in temperature extremes. (Infrequent)
• Ability to work from elevated areas. (Frequent)
• Ability to work in confined / cramped spaces. (Frequent)
• Ability to perform job functions from kneeling positions. (Infrequent)
• Ability to bend at the waist. (Continuous)
• Ability to twist at the waist. (Frequent)
• Ability to squat and perform job functions. (Frequent)
• Ability to perform "pinching" operations. (Frequent)
• Ability to perform gross motor activities with fingers and hands. (Continuous)
• Ability to perform fine manipulation with fingers and hands. (Continuous)
• Ability to reach overhead. (Frequent)
• Ability to perform repetitive motions with hands / wrists / elbows and shoulders. (Continuous)
• Ability to fully use both legs. (Continuous)
• Ability to use lower extremities for balance and coordination. (Frequent)
• Ability to reach in all directions. (Continuous)
• Ability to lift and carry 50 lbs. unassisted. (Infrequent)
• Ability to lift / lower objects 50 lbs. from / to floor from / to 36 inches unassisted. (Infrequent)
• Ability to lift from 36" to overhead 25 lbs. (Infrequent)
• Ability to exert up to 50 lbs. of force. (Frequent)
• Ability to maintain 20 / 40 vision, corrected, in one eye or with both eyes. (Continuous)
• Ability to see and recognize objects close at hand or at a distance. (Continuous)
• Ability to match or discriminate between colors. (Continuous)
• Ability to determine distance / relationship between objects; depth perception. (Continuous)
• Good peripheral vision capabilities. (Continuous)
• Ability to maintain hearing acuity, with correction. (Continuous)
• Ability to perform gross motor functions with frequent fine motor movements. (Continuous)
• Ability to deal effectively with stressful situations. (Continuous)
• Ability to work rotating shifts. (Frequent)
• Ability to work overtime as required. (Frequent)
• Ability to work in a latex safe environment. (Continuous)
• Ability to maintain tactile sensory functions. (Continuous)
• (Selected Positions) Ability to maintain good olfactory sensory function. (Continuous)
• (Selected Positions) Ability to be qualified physically for respirator use, initially and as required. (Continuous)